International Freight Forwarding Operations (Iffo) at AGL- Africa Global Logistics

AGL- Africa Global Logistics

  • Kenya
  • Permanent
  • Full-time
  • 2 months ago
AGL (Africa Global Logistics), the reference multimodal logistics operator in Africa, is part of the MSC family. With 23,000 employees in 50 countries, the company connects Africa to Africa and to the rest of the world. AGL relies on its 250 subsidiaries in Africa, Haiti, Timor and Indonesia to provide port, ocean, logistics and railway solutions.International Freight Forwarding Operations (Iffo)Mission DescriptionThe purpose of this role is to provide quality customer service and facilitate clearance of Clients cargo with deliverables such as:-
  • Handle the day-to-day operational relationship with the Client
  • Receive orders from Clients (tariffs already validated through a quotation). In case of new business (new or existing client), a new quotation will be issued by Sales department
  • Request for missing documentation and more detailed instructions if necessary from the Client.
  • Inform the Client of the file processing progress in real time (standard or specific report, according to quotation)
  • Manage the file processing
  • Update the Client and the IFFOS on the file processing progress and update the monitoring software on the status of each file
  • Process export documentation for shipments
  • Book cargo with shipping lines
  • Organize transport for delivery of containers for stuffing /POR
  • Follow up with shipping lines on the arrival of vessels
  • Follow up on the receipt of invoices, attach the same to the relevant file and submit for approval
  • Prepare periodic statistics for the department-as backup to PA.
  • Update the system (W@Y)
  • Regularly archive the files (physically & electronically, once a month at least)
  • Ensure that client files have all the required attachments and copies of these maintained on file
  • Alert/Inform Management
  • Alert the Client in case of operational issues (potential or real) and escalate to the IFFO Supervisor the issues that you are unable to handle.
Profile
  • Diploma in Clearing and Forwarding
  • East Africa Freight Forwarding Practicing Certificate (EAFFPC) will be an added advantage
  • Knowledge of Single Customs Territory
  • Two (2) years experience in a busy environment
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