Manager Financial Crime at HF Group

• Develop and implement of a proactive Fraud Risk Management Program using data extraction, data analytics and management reporting.
• Leading a team in reviewing various customer transactions and activities to flag or identify suspicious activity.
• Actions all card fraud alerts in the powercard card management system.
• Caution cards on powercard stop list
• Update travel advisory for customers when informed
• Undertake investigations of debit and credit card disputes
• Review current card fraud rules to ensure are working effectively in line with the risk management framework.
• Handle chargeback fraud.
• Create card fraud rules as per transaction monitoring standards
• Contributing to the development and implementation of Fraud Risk processes, tools, policies, standards, and procedures.
• Lead, mentor, and manage a team of fraud analysts
• Complete daily review of exception reports with a view to identify suspect activity/transactions and submission of summary finding reports as well as promptly institute control measures.
• Oversees and performs investigations regarding actual and suspected fraud activities, providing oversight and appropriate resolution to the operational and business units.
• Risk assesses the effectiveness of antifraud programs and controls in place.
• Analyse internal and external fraud loss data reporting to monitor risk management activities associated with significant losses.
• Maintains awareness of key process changes, system changes, organization or governance structure, and key outsourcing arrangements/vendor exposure and how they impact fraud risk management.
• Undertake research on fraud patterns by tracking confirmed fraudulent transactions to develop rules to prevent and detect fraud
• Assists management in the development and implementation of the Antifraud control activities both preventive and detective controls.
• Track unresolved items to provide a record of activities and support identification of fraud trends or persistent issues
• Service Level Agreements (SLA) adherence on issues resolution with minimal customer complaints
• Prepares monthly/quarterly management reports of all activities, including averted and sustained losses, and recovered monies.
• Attend and actively participate to scheduled engagement meetings on fraud related matters.
• Attend Kenya Bankers Association Forums and build network with law enforcement, Telecoms and other banks.

• Knowledge of Criminal Justice System in Kenya
• Ability to understand and document workflows and business processes
• Strong analytical and monitoring skills
• Strong technical knowledge in debit/credit card systems and processes
• Expertise in identifying and evaluating potential risks in real estate investments and operations
• Skills in developing and implementing crisis management plans and business continuity strategies.
• Good report writing and presentation skills.
• Process orientation
• Strong business acumen
• Solution orientation
• Strategic orientation
• Strong ethical standards and integrity
• Ability to handle sensitive information with confidentiality

• Bachelor’s degree in finance/accounting, Economics, Actuarial Science, Criminology, Computer science or relevant degree.
• Professional qualifications in the fields of Risk Management, and Compliance
• Minimum 6 years Banking work experience with at least 2 in fraud risk management related role.
• Proven experience in managing and leading a team
• Hands-on experience conducting complex investigations into fraud, including forensic accounting, interviewing suspects and witnesses, and collecting evidence
• Experience in handling card fraud monitoring
• Experience in Visa risk manager fraud system
• Deep knowledge in credit card fraud rules and charge

Jobs in Kenya