Assistant Recovery Manager at Mwananchi Credit Ltd
- Kenya
- Permanent
- Full-time
- Portfolio Monitoring & Risk Control
- Monitor overdue loan accounts and flag early warning
- Track PAR (Portfolio at Risk) across different aging categories g Watch, Substandard, Doubtful and loss
- Ensure accurate recovery records and timely updates in the
- Supervision & Team Support
- Assist the Head of Collections & Recovery in supervising recovery officers, investigators, and external agents.
- Provide field support in difficult recovery
- Train and mentor junior staff on collection strategies, customer handling, and
- Debt Recovery & Negotiation
- Oversee day-to-day recovery operations, ensuring adherence to
- Engage directly with delinquent clients through calls, visits, and
- Negotiate repayment plans, restructuring, or settlements where
- Escalate cases to legal or external agencies when
- Reporting & Compliance
- Prepare daily, weekly, and monthly recovery reports for
- Track recovery KPIs (recovery rate, PAR reduction, write-offs, CRB listings, ).
- Ensure compliance with internal policies, legal frameworks, and regulatory
- Liaise with legal, credit, and risk departments on recovery-related
- Strategy & Process Improvement
- Recommend new recovery strategies (digital collections, incentives, penalties).
- Support in developing policies to reduce delinquency and improve collection
- Contribute to process automation (dashboards, MIS, reminders).
- Bachelor's degree in Finance, Business Administration, Accounting, Banking, or related
- Professional certifications in credit management, debt recovery, or risk management are an added advantage.
- 3-5 years' experience in credit recovery/collections within a financial
- Proven track record in debt recovery, portfolio monitoring, and team coordination.
- Experience handling legal recovery processes (court, collateral realization).
Jobs in Kenya