Operations Manager at AGL- Africa Global Logistics

• Lead the assigned operations team-Manage the teams responsible for the operations as assigned.
• Build the operational organization, the expertise, the means and ensure the standard operations processes are in place to deliver the desired services.
• Plan the efficient delivery of operational input to the clearance and handling of all orders for assigned customers.
• Coordinate the actions of the various ANT operators in order to achieve efficient delivery of assigned shipments.
• Monitor the quality of service provided to the Clients (internal as well as external) and take appropriate action to achieve the service and report accurately daily, weekly, monthly.
• Coordinate services delivery from approved suppliers.
• File management.
• Ensure accurate and timely documentation of all ANT customer files physically and in all approved systems.
• Ensure complete documentation of all ANT files and archiving as per set regulations for physical files as well as in EDOC.
• Follow up and rectify customer queries.
• Ensure all files are handled with utmost confidentiality and compliance with statutory requirements and Company policy.
• Support credit control initiatives
• Invoice Processing / Cost control
• Receive invoices ie port, ex-warehouse, warehouse, accessory and transport invoices including ANT invoices
• Verify and process invoices for approval based on the tariff cards or LPO in case of accessories with supporting documents
• Logistics planning and tracking of all shipments
• Alignment of the logistics planning in line with customers for all goods planned to arrive, under clearance, at the yards and Bonded Warehouses.

• Business Degree
• Diploma in Clearing & Forwarding (or equivalent)
• Three years' experience in a busy Logistics or FMCG environment

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