IT Assistant at Guru Nanak Ramgarhia Sikh Hospital [Guru Nanak R.S Hospital]

  • Kenya
  • Permanent
  • Full-time
  • 1 month ago
Over the years we have been known for our wholesome care for our patients which emphasizes on the spiritual, physical and emotional needs of the patients. It is our strong believe that co-operative human activity and wholesome human relationship based on effective lines of communication results in loyal, committed and satisfied personnel and consequent at…IT AssistantResponsibilities
  • Technical Support: Providing assistance to users via phone, email, or in person.
  • Installation and Configuration: Setting up and configuring computer hardware, and software.
  • Hardware and Software Management: Installing, updating, and troubleshooting hardware and software, including windows operating systems and Ms office applications.
  • User Training: Educating users on how to effectively use hardware and software.
  • Documentation: Creating and maintaining knowledge base document for IT solutions.
  • Preventive Maintenance: Carry out hardware preventive maintenance on need be basis
  • Network Administration: Assisting with network administration tasks.
  • Upgrades and Maintenance: Performing system upgrades and maintenance to ensure optimal performance.
Requirements
  • Possess a Degree / Diploma in Information Technology/ Computer Science / Networks and Communication systems.
  • Have one/two years of experience in a busy environment, hospital setup will be an added advantage.
  • Technical Skills: Proficiency in troubleshooting hardware and software issues, understanding of operating systems (Windows), networking concepts, and basic hardware components.
  • Communication Skills: Excellent verbal and written communication skills to effectively interact with users and explain technical information.
  • Problem-Solving Skills: Ability to analyze problems, identify root causes, and implement effective solutions.
  • Interpersonal Skills: Ability to work well with others, build rapport with users, and provide excellent customer service.
  • Organizational Skills: Ability to manage multiple tasks, prioritize issues, and meet deadlines.
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