Officer – Premium Administration (6 Months Contract) at Jubilee Insurance

• Premium Processing: Receive and process policy premiums, ensuring accuracy and completeness of information, and adherence to established procedures and guidelines.
• Policy Reconciliation: Reconcile premium transactions and financial records to ensure accurate accounting and resolve any discrepancies in a timely manner.
• Ensure that contribution/transfers/premium collection is done efficiently and within the agreed deadlines.
• Liaise with the New business team, checkoffs and pension administrators to ensure correct payment schedules are received and updated in time.
• Ensure accurate and timely allocation and approval of contributions/transfers/premium received.
• Timely communication and follow up with clients, agents on contribution/premium arrears.
• Ensure GWP/contribution collection targets are met.
• Liaise with Treasury, other business lines, agents/clients to clear any outstanding payments in the assigned bank accounts.
• Ensure new DDA Mandates are launched to the various banks within the TAT of 3 days and that the databases for the same is accurate and always updated.
• Regularly run reports on efficiency of various modes of payments and provide daily activity and other reports asrequired by Management.
• Respond to all customer queries or inquiries within the TAT of 48 hrs.
• Process Improvement: Identify opportunities for process improvement and efficiency enhancement within premium administration processes. Collaborate with relevant stakeholders to implement changes and streamline operations.
• Improve manual processes through automation and comply with the internal controls in place.
• Any other duty as may be assigned by your line manager or head of department.

• Compliance: Stay updated with insurance regulations and underwriting best practices to ensure compliance with industry standards
• Adherence to the laws and regulations of Kenya, the policies and regulations within the insurance industry and all internal company policies and procedures.
• Ensuring compliance with applicable statutory and regulatory requirements and establishing mitigation measures against emerging business risks.

• Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment.
• Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
• Individualized Development Planning: Create personalized development plans that align with your career aspirations and the organization’s objectives.

• Attention to Detail. Ability to work with precision and accuracy, ensuring thoroughness in premium processing and data entry.
• Analytical Thinking. Strong analytical skills to review premium-related data, identify discrepancies, and resolve issues.
• Customer Focus. Commitment to providing exceptional customer service, understanding customer needs, and delivering timely and accurate solutions.
• Communication. Effective verbal and written communication skills to interact with internal and external stakeholders, explaining premium-related processes and resolving inquiries.
• Problem-Solving. Ability to identify and resolve premium-related issues, exercise good judgment, and make sound decisions within established guidelines.
• Time Management. Excellent organizational skills to manage multiple tasks, prioritize workload, and meet deadlines.

• Bachelor's degree in Insurance, Finance, Business or any other related course
• Diploma in Insurance qualification will be an added advantage.
• LOMA/CII/IIK Qualification will be an added advantage.
• Minimum 1-2 years' experience in a similar role

Jobs in Kenya