Cluster Director of Talent & Culture at Fairmont Hotels & Resorts

• Serve as a proactive and strategic business partner to the Cluster General Manager and Executive Committees of both hotels, providing expert counsel and insights on all people-related aspects.
• Contribute significantly to the overall strategic direction, business objectives, and operational success of the cluster.
• Guide management to formulate and fairly implement appropriate human resources policies and procedures.
• Ensure full compliance with Fairmont T&C standards and all relevant local legislation.
• Foster a high-performance, inclusive, and engaging work environment that aligns with Fairmont's values and standards.
• Lead the development and execution of a compelling colleague engagement strategy across the cluster.
• Actively promote a high-performance culture that encourages innovation, collaboration, and continuous improvement.
• Role model the company's values and exhibit professional leadership skills, providing counsel and coaching on job-related issues, career development, performance management, and conflict resolution where necessary.
• Develop and implement a comprehensive talent strategy for the cluster.
• Encompass robust talent acquisition, proactive succession planning for critical roles, and tailored leadership development programmes designed to cultivate a strong internal talent pipeline and ensure future organizational capability.
• Maintain a systematic recruitment and selection process, with a primary focus on providing development opportunities and promotions from within the company, with external recruitment as back-up.
• Establish an effective external recruitment procedure to obtain the best talents in the marketplace at competitive, but responsible remuneration packages
• Oversee all Human Resources operations.
• Manage the Human Resources department ensuring activities are in line with operational stipulations/initiatives of Fairmont and Accor.
• Ensure all practices are complete, in keeping with local legislation and ensure adherence / compliance of relevant legal statues/returns.
• Route documentation to relevant offices in a timely manner and oversee the timely and confidential management of employee data
• Adhere to all hotel and company policies, procedures, and brand standards at all times.
• Maintain the highest standards of personal presentation, grooming, and hygiene.
• Contribute to the delivery of an exceptional luxury guest experience through high standards of service and professionalism, whether in guest-facing or support roles.
• Comply strictly with all health, safety, and security policies and procedures to ensure a safe environment for guests and colleagues.
• Be mindful of and contribute to the hotel’s environmental and sustainability practices.

• Previous experience as a Director of Human Resources
• University/College degree in a related discipline
• Full Membership of IHRM (Institute of Human Resource Management) and CHRP (Certified Human Resource Professional) is required.
• Self-confident, creative and proactive, able to prioritize and make effective decisions.
• Excellent interpersonal and communication skills, both written and verbal
• Ability to build strong relationships, interact and influence others at all levels of the organization
• Ability to gauge talent and a candidate’s potential fit within in the company Highly organized and able to prioritize and meet deadlines.
• Computer literacy a must, with a strong knowledge of Microsoft Office suite essential.
• Previous experience in Kenya desirable

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