Shop Assistant at Proto Energy

• Ability to work a flexible schedule
• Excellent customer Service
• Team player
• Problem solving skills
• Effecient time management

• At least a Diploma in Business related course.
• Proven excellent customer service experience is preferred.
• 2 years' experience in sales and marketing.
• At least 2 years' experience working in FMCG delivery services.
• Good spoken and written English and Kiswahili.
• Valid Certificate of good conduct.
• Basic computer literacy.

• Receive customer orders from the CCAs and dispatch within 15 minutes of placement and confirmation of the customer.
• Keep the shop clean and organized, including sweeping, mopping, dusting, and ensure that cylinders are neatly arranged and well displayed.
• Perform opening and closing stock procedures on the Pro gas App.
• Manage inventory at the shop by ensuring safety of cylinders and documenting any leakage from cylinders.
• Upload sales on the Pro Shop App in real time.
• Handle customer enquiries at the shop and ensure timely deliveries of their orders.
• Actively engage with customers to understand their needs and recommend products or services.
• Monitor inventory levels and communicate with the supervisor regarding low stock and place orders for stock replenishment.
• Provide information about promotions, discounts, product pricing, and loyalty programs to the customers.
• Address customer queries, concerns, or complaints in a professional and helpful manner and escalate issues to the supervisor or manager if necessary.
• Work collaboratively with other team members to achieve sales targets and maintain a positive work environment.
• Adhere to health and saf\ety guidelines, including proper handling of cylinders and maintaining a safe environment for customers and staff.
• Participate in training programs to enhance product knowledge, customer service skills, and overall job performance.
• Work check-in time within the stipulated time.
• Perform any other duty as assigned by the supervisor.

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