Customer Care and Debt Collection Agent (Smartphone Financing) at Mogo Finance

Kenya
Permanent
Full-time

2 months ago

We offer top-notch, long term Car financing in Nairobi and Mombasa to our prospective customers, which is up to 80% of any car’s value. With MOGO's efficient mode of services, you get to drive your dream car in a very short period of time at a very convenient interest rate.We have more than 6 years' experience providing fin…Customer Care and Debt Collection Agent (Smartphone Financing)WHAT YOU WILL DO

Welcome calls to new customers
Early-stage debt collection (reminders and follow-ups)
Ongoing customer support through call, WhatsApp, and other channels
Assist in onboarding and training new team members as the product scales
Ensure that all interactions are aligned with Mogo's tone of voice and customer experience standards
Coordinate with Loan Officers and Field Teams to ensure seamless customer onboarding and issue resolution.
Collaborate with the CRM teams to improve customer interaction flows

WHAT YOU NEED

Minimum 1 years’ experience in customer care, debt collection, or telesales - ideally in financial services, telco, or asset financing
Strong communication skills in English and Swahili
Experience working with CRM tools and call center systems
Ability to work independently, prioritize tasks, and thrive in a fast-paced environment
Strong organizational skills and attention to detail

ADDED ADVANTAGE:

Experience supporting financing or credit-based products
Background in launching or supporting new business units

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