Product Manager, Base and Payments – Digital Financial Services Division at KCB Bank Kenya
KCB Group
- Kenya
- Permanent
- Full-time
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- Company:
- Location: Kenya
- State:
- Job type: Full-Time
- Job category:
- Drive growth and performance of the bank's digital payments and savings products through customer acquisition, driving usage and retention.
- Develop and execute a comprehensive product strategy for digital payments and savings products, aligning with the overall goals of the Digital Financial Services Division.
- Identify opportunities for product enhancements, new features, and innovative solutions to meet customer needs and drive engagement.
- Collaborate with internal stakeholders, including technology, marketing, and finance teams, to ensure successful product development and launch.
- Implement customer acquisition strategies to grow the user base for digital savings products.
- Analyze customer behavior, preferences, and feedback to refine and optimize product offerings for increased customer retention.
- Work closely with marketing teams to develop campaigns and promotions that attract and retain customers.
- Collaborate with lending teams to ensure a seamless integration of digital payments and savings products with lending services.
- Develop and implement strategies to encourage customers to utilize the lending services based on their payments and savings behavior and financial needs.
- Utilize data analytics to monitor key performance indicators (KPIs) and assess the success of digital payments and savings products and lending initiatives.
- Use market insights to identify opportunities for differentiation and innovation within the digital payments, savings, and lending space.
- Assesses market competition by comparing the bank's products to competitors’ products within the financial services industry.
- A Bachelor’s degree in Business, Technology or Engineering related field experience.
- Professional qualification in Product Management, Project Management, AGILE Practices certification will be an added advantage.
- At least five years experience in the financial services sector, including experience in the following areas:
- Product management
- Customer insights and analysis
- Stakeholder management
- Project Management
- Delivery of mobile financial products and services in a high growth environment
- Mobile Money or Payments or Lending Platform Support
- Passionate about and with solid experience in the development & integration of digital technology platforms
- Commercially minded and experienced in interpreting business requirements into meaningful technical functionalities.
- Proven ability to collaborate with other team members across boundaries and contribute productively to the team's work and output, demonstrating respect for different points of view.
- Self-motivated and results-focused
- Conversant with emerging technologies and new digital business models
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