Cisco Network & Collaboration Engineer at Computech Limited

Kenya
Permanent
Full-time

2 months ago

Founded in 1987, Computech Limited is a leading East African systems integrator, providing technology solutions to solve businesses' most important problems. Celebrating 30 years since inception, Computech Limited has now expanded to have offices in 5 countries and a significant regional footprint. Headquartered in Kenya with operations across Tanzania, Ug…Cisco Network & Collaboration EngineerDuties and Responsibilities:

Deployment and Support of Cisco/Huawei LAN and WAN networks
Deployment and Support of Cisco IP Telephony Solution (preferred experience of handling)
Design, deploy, and manage Cisco collaboration solu tions, including CUCM. CUC UCCX UCCE Webex Calling. and Webex Contact Center.
Configure and troubleshoot SIP H 323, MGCP and SCCP protocols for voice a e and video communications Administer Cer Cisco Contact Center solutions (UCCX/UC- CE/PCCE/Webex Cloud Contact Centrel, including scripting (Editor/AppAdmin), call routing, and reporting Integrate Cisco UC with third-party applications (CRM Microsoft Teams. Zoom, etc.).
Implement and maintain Cisco gateways (CUBE, ISR ASR), voice gateways, and session border controllers (SBC)
Troubleshoot GoS. latency, jitter, and packet loss issues in VoIP environments.
Perform upgrades, patches, and migrations for Cisco UC and Contact Center platforms.
Collaborate with network teams to ensure optimal perfor mance of LAN/WAN for real-time communications
Provide Level 2/3 support for complex UC and Contact Center issues.
Stay updated with Cisco’s latest collaboration technolo gies (Webex, Cloud Calling. Al-based contact centres).

Experience

Must have 3-4 years of hands-on experience with Cisco UC & Contact Center solutions and other on Network
Experience on Cisco SDWAN MPLS. Cisco Webex Calling & Cloud Collaboration.
Technical aptitude in telecommunication infrastructure Good analytical skills

Knowledge and Skills Requirements

Excellent communication and documentation skills Strong analytical and trouble-shooting skills •Must be able to work within the stipulated deadlines. Strong analysis and application abilities. Strong observation skills
Fast learner, self-motivated and have a positive attitude Stress resistant and a team player Flexible.

Academic Qualification

Bachelor’s degree in computer science/engineering or information technology preferred.
Must be CISCO certified
Cisco CCNA/CCNP Routing and Switching, CCNA/ CCNP Collaboration certifications preferred

Key competencies

Solution-Oriented Analysis Sound Decision-Making

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