Partner Operations Lead

Glovo

  • Nairobi
  • Permanent
  • Full-time
  • 5 days ago
If you're here, it's because you're looking for an exciting ride.A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.We'll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries.Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.What makes our ride unique?🤝 Our culture and strong values.💪 Our career development philosophy.🤝 Our commitment to being a force for good.We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.YOUR MISSIONAs a Partner Operations Lead, you will play a key role in the Glovo Partners team: you will be responsible for optimizing key operations performance indicators such as partner preparation times, cancellations, courier waiting times, and customer ratings, amongst others.. Your role will be directly responsible for improving Partners' experience across their whole journey, making them grow and improve user experience.THE JOURNEY
  • Optimize Top Partners Operational Performance: Assess their operations, identify bottlenecks, and define the action plans that will set them up for success.
  • Scale Long Tail Operations: Support our smaller but more numerous Partners in overcoming challenges related to our smallest Partners but larger in number, which face all types of issues from connectivity, engagement, and tool proficiency, ensuring they operate effectively.
  • Enhance partner experience and satisfaction by collaborating with the Customer Service team to provide continuous support and drive high partner satisfaction.
  • Ensure smooth onboarding for Partners, working closely with the Content Operations team to ensure new partners have the necessary tools, training, and information to set them up for success from day one.
  • Advocate for product and tech improvements: identify local UX pain points and scalability challenges, proactively raising requests to Regional and HQ teams for feature enhancements.
  • Drive collaboration and knowledge sharing by working cross-functionally with colleagues, regional teams, and HQ to execute impactful projects and foster a culture of learning.
WHAT YOU WILL BRING TO THE RIDE
  • Experience: 5+ years in fast-paced environments such as startups, investment banking, top consulting firms, or leading internet companies.
  • Ownership mindset: Proactive and action-oriented, with a strong drive to push initiatives forward and meet objectives within deadlines.
  • Data-driven decision-making: Ability to analyze data, derive insights, and make informed business decisions while applying sound judgment when needed.
  • Problem-solving: Skilled at providing scalable solutions to complex challenges.
  • Project management: Strong organizational skills with the ability to handle multiple projects efficiently.
  • Persuasive communication: Excellent at influencing and selling ideas in a compelling yet approachable way.
  • Adaptability: Comfortable in high-growth, fast-paced startup environments.
  • Hands-on attitude: Willing to tackle tasks at any level-no job is too big or small.
  • Stakeholder management: Strong ability to engage and influence stakeholders at all levels.
  • Leadership: Experience managing, coordinating, and motivating teams of 3+ people.
  • Communication: Effective written and verbal communication skills in English.
Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.We believe driven talent deserves:
  • 💪 Top-notch private health insurance to keep you at your peak.
  • 🍔 Monthly Glovo credit to satisfy your cravings!
  • 🏊 Discounted gym memberships to keep you energized.
  • 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
  • 👪 Enhanced parental leave, and office-based nursery.
  • 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.
Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).So, ready to take the wheel and make this the ride of your life?Delve into our culture by taking a peek at our and check out our and !

Glovo