Country Manager at ShipShap

• Sales/Operational Leadership: Provide strategic direction and leadership to the sales and operational teams, ensuring alignment with the company’s overarching goals and objectives.
• Sales Optimization: Identify opportunities for process improvement and efficiency gains across all sales functions, from order fulfillment to inventory management.
• Vendor and Partner Management: Cultivate and maintain strong relationships with key vendors and partners to optimize service levels, negotiate contracts, and drive operational excellence.
• Team Development: Recruit, train, and mentor a high-performing operational team, fostering a culture of collaboration, accountability, and continuous improvement.
• Performance Monitoring: Develop and implement metrics and key performance indicators (KPIs) to monitor the performance of operational processes and teams, and drive accountability for results.
• Compliance and Risk Management: Ensure compliance with all relevant regulations and industry standards, and develop strategies to mitigate operational risks effectively.

• Work experience in a fast-growing tech startup and/or launching new products in a larger organization.
• Strong knowledge of the eCommerce and shipping market in Africa.
• Able to lead and scale up 10x a cross-functional team.
• Able to build HR, Finance and Ops functions.
• Working knowledge of data analysis and performance/operation metrics.
• Excellent interpersonal, written and verbal communication skills.
• High attention to detail even under pressure and tight deadlines.

• Work experience with eCommerce and/or logistics in Africa/Middle East.
• MBA degree

• Starting with Why.
• Moving fast and shipping things.
• Assuming good intent.
• Keeping things transparent – we are open with others and ourselves.
• Learning fast and deep
• Not reinventing the wheel.

• Having low ego – we are humble, self aware & respectful.
• Being empathetic and showing compassion.
• Staying adaptable – we are innately curious and constantly learning and changing.
• Being remarkable – we are resourceful and effective.

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