Digital Support Specialist Job KCB Bank

  • Kenya
  • Permanent
  • Full-time
  • 3 days ago
  • Apply easily
Digital Support Specialist Job KCB BankCandidates Experience With Us + Latest UpdatesPosted on April 10, 2026Posted on April 8, 2026Posted on March 24, 2026Posted on March 9, 2026Posted on February 4, 2026Personalized Support for Your SuccessUpcoming Trainings & EventsPosted on March 26, 2026Posted on March 24, 2026Digital Support Specialist Job KCB BankIT Jobs, KCB Bank Jobs.Key Responsibilities:
  • Provide technical support for Digital loans, Internet Banking, Mobile banking, C2B, IMTS Card/Agency payments /ecommerce and implementation of related projects.
  • Delivering business solutions by ensuring that they are well tested and are rolled out in a manner that does not adversely affect business processes.
  • Work closely with IT Security to ensure that the Digital Channels services are well secured and in implementing SSL and other encryption certificates for ensuring robust and secure Digital Channels services
  • Ensure System uptime and availability and ticket system closure within SLA
  • Roll out of business solutions, ensuring that they are well tested and are rolled out in a manner that does not adversely affect business processes, and provide processes and training to the users.
  • Recommend and implement upgrades or changes to the Digital Channels solutions for performance, security or business benefits
  • Provide first & Second level IT training and support to users in addition to keeping track of user issues and overseeing their prompt resolution and develop expert knowledge base within channels.
  • Continuously analyze user requirements to develop and provide solutions to enhance and stabilize channels systems.
  • Maintain and manage up to date system configurations and user documentation, also conduct Business Continuity plans for Digital channel.
  • Ensure compliance of SLAs with system vendors and other internal stakeholders.ie Audit
Qualifications
  • A Bachelor's Degree in an IT-related field (Required)
  • Professional certifications in:
  • Oracle Database Administration (Advantageous)
  • Unix/Linux Operating Systems (Essential)
  • Cloud Technologies (Advantageous)
  • ITIL Framework (Essential)
Your Experience
  • At least 3 years of hands-on experience in IT
With proven expertise in:
  • Digital Channels (2+ years - Essential)
  • Linux Server Administration (2+ years - Essential)
  • IT Projects & Business Analysis (1+ year - Desirable)
  • Change Management (1+ year - Desirable)
How to Apply🚨 Before You Apply for This JobThis job will attract 1000+ applicants.
Many qualified professionals miss out on getting shortlisted and interviews - not because they lack experience, but because their CV doesn't clearly show how they fit this specific job.
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Using the same CV for every application will not get you interviews.
Email your CV today to our Client Service Manager, Rose, using cvwriting@corporatestaffing.co.ke
Subject: CV Review & Upgrade.
Rose and our recruiters will review your CV and show you exactly how to improve it for the job you are targeting.
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