Lounge Supervisor at Plaza Premium Group

• Provide the highest standard of service to our guests.
• Verify the reports generated by the GSO regarding guests’ admission, payment received and confirm on cash receipts reports.
• Initiate any guest cancellation upon being informed by the GSO.
• Page for flight departure for contracted Airlines, if applicable.
• Carry out regular checks of all areas of the lounges, such as shower rooms and toilets to ensure consistent cleanliness. To page for the availability of shower facilities to guests
• Possess good knowledge in general information of the airport including facilities, flight schedules, airlines information, directions to gates, etc.
• Assist guests with the computer and/or email and internet services when require.
• Assist and supervise the team and provide training.
• Handle administrative work, including but not limited to staff roster, daily reports, etc.
• To cooperate and work in a team for development, implementation, maintenance and improvement of the quality management system.
• Ensure all the service staff are well groomed according to the PPG grooming
• Overall, to achieve higher satisfaction level to Company’s target(s) set from time to time and conduct continual improvement to achieve the highest customer satisfaction level.

• Diploma in Food and Beverage, Hospitality Management or Business Management. Degree is an added advantage.
• Relevant experiences in hotel or customer service are an advantage at least 3-5 years of work experience
• Customer-orientated with a pleasant disposition and the ability to work in a fast-paced environment
• Ability to multi-tasking while maintaining a positive attitude when working with guests and team members
• Computer literate and able to navigate through the company system
• Outgoing, good communication, interpersonal skills, active listening and showing empathy
• Be willing to perform shift work and work on weekends, Public Holidays.

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