Program Innovation Manager (Pilots) Job Inkomoko

• Lead cross-functional innovation projects, from design through pilot implementation, with a focus on digitalization and emerging client needs.
• Manage timelines, resources, and stakeholders.
• Develop and test new tools and methodologies to improve client outcomes.
• Ensure consistent follow-through and cross-departmental support to successfully implement innovation projects.
• Support the integration of pilot outcomes and insights, working with relevant departments to review and adapt procedures.

• Work closely with Business Growth Services, Investments, MERL, IT, and other departments to ensure successful project execution.
• Align innovation initiatives with Inkomoko's strategic goals and departmental priorities to promote outcomes-driven collaboration.
• Build relationships and influence across teams to foster ownership, alignment, and momentum for innovation projects.
• Provide flexible cross-functional support to Learning initiatives as needed - including contributing to workshops, materials, and capacity-building

• Conduct exploratory research on client needs, external innovations, trends, and tools to inform potential pilots.
• Define success metrics and monitor pilot performance.
• Analyze results and data to generate insights and suggest improvements for project effectiveness.
• Conduct feedback loops and iterate based on findings.

• Prepare reports summarizing pilot activities, results, and recommendations.
• Synthesize data and lessons learned into actionable insights to inform decision-making and future initiatives.
• Contribute to the development of templates, manuals, and systems that increase operational efficiency.
• Contribute to donor updates and the dissemination of learning.

• 5+ years of experience in project management and program innovation (must have)
• University degree (Master's or equivalent)
• Proven experience managing pilots in a fast-growing NGO or social enterprise.
• Strong organizational and analytical skills, with attention to detail.
• Demonstrated ability to synthesize data and insights.
• Adaptability to dynamic environments, with a results-driven mindset
• Excellent written and verbal communication skills in English; proficiency in French, Kinyarwanda, Arabic, Somali, or Swahili is desirable.
• Demonstrated ability to influence and collaborate across teams.
• Familiarity with design thinking, human centered design (HCD), user research methodologies, or agile methodology.
• Experience collaborating in multicultural, multi-country teams.
• Knowledge of economic development and displaced populations is an asset.
• Proficient in Google Workspace (Docs, Sheets, Slides) and other data and design tools.

• Leads Teams - Aligns the team with common objectives derived from the organizational strategy, fosters a shared mindset, and celebrates wins while recognizing team efforts.
• Builds Trust - Holds self and others accountable by clearly outlining responsibilities, tracking results, delegating effectively, building independence, demonstrating care for others, and being consistent in actions.
• Relationship Management - Establishes and maintains strong relationships with key stakeholders, partners, and community leaders, while anticipating and balancing the needs of multiple stakeholders.
• Uses their Technical expertise to coach and guide staff to meet and exceed expectations.

Corporate Staffing