Customer Care Associate EMEA at Remote

Remote

Kenya
Permanent
Full-time

13 days ago

Remote opens the vast potential of the world for every person, business, and country, building a world where every person and business truly belongs. We empower companies of all sizes to pay and manage full-time and contract workers around the world. Remote makes it easy to manage international payroll, benefits, taxes, stock options, and compliance in 50…Customer Care Associate EMEAThe Customer Care Associate position at Remote is focused on supporting our standard users. The Customer Care Associate will be responsible for providing customer support to our various user types across a number of verticals and product areas via email and live messaging channels.What you bring

Strong problem-solving skills with a passion for enhancing the customer journey and advocating for customer needs.
1-3 years of experience (or equivalent) in Customer Support or Customer Enablement within a product or tech environment, with hands-on experience in Live Chat and Email Support.
Experience using CRM tools to manage customer interactions and support workflows.
Proven ability to collaborate with multiple stakeholders who have varying priorities.
Excellent team collaboration and communication skills-diligent, persistent, yet kind and patient with others.
Strong interest in modern web technologies and applications, with the ability to navigate ambiguous situations comfortably.
Fluent in written and spoken English.
Experience working remotely or in a fast-growing organization.
Familiarity with HR, Payroll, Healthcare, and/or Pension systems.

Key Responsibilities

Responsible for solving tickets per week across various Remote verticals
Maintain productivity standards, while ensuring high attention to detail with a healthy obsession with the customer journey and customer advocacy.
Respond within agreed Service Level time to standard tickets via email and live messaging across all verticals
Work in close collaboration with the Customer Success, cross-vertical operational teams and Sales.
You'll be the voice and the ear for our users

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