Customer Experience Executive, Claims at Prudential Life Assurance Kenya
Prudential Life Assurance Kenya
- Kenya
- Permanent
- Full-time
- To provide efficient handling of monthly Individual Life and Group Life claims within 2 working days of receipt of claim documentation
- To settle at least 90% of all claims in the month they are due
- To prepare and maintain accurate data records and claims register for Group Life claims in order to ensure accurate and timely submission of required data.
- Propose any changes to the claims process to address risks identified and improve processes
- To contact policyholders on daily, weekly and monthly basis to ensure outstanding claims are maintained at a minimum.
- To adhere to all policies and procedures related to processing of claims
- To maintain accuracy, productivity goals and observe regulatory requirements in relation to claims processing and settlement
- Maintain excellent communication skills, with the ability to work well with others.
- Demonstrated ease in exercising initiative, good judgment, good problem solving, and decision making.
- Written, verbal, interpersonal & communication skills and capacity to build and maintain good long-term relationships with stakeholders and partners.
- Excellent customer service and organizational skills.
- Ability to analyze information with a keen eye to detail and report with utmost accuracy and attention.
- Must possess a strong service orientation and be able to maintain professional composure when dealing with confrontation or complaints.
- Above board levels of honesty, integrity and confidentiality.
- Bachelor of Commerce, Business Administration, Economics or other relevant degree from a recognized university.
- Experience in the Operations function in the Insurance is an added advantage
- Computer literacy: MS Office Applications
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