Regional Manager - Metropolitan at CIC Insurance

• Develop and implement effective strategies and initiatives to generate revenue across the region across all subsidiary lines
• To formulate and implement pipelines management systems and ensure their control and periodic reviews for the region.
• Ensure increased quotation conversion rates through targeted sales strategies and follow-ups that are tracked weekly
• Ensure 85% renewal retention rate for all business lines by maintaining customer loyalty through service improvements
• Oversee and supporting Onboarding of new Intermediaries to grow business
• Support in opening up of new markets and distribution
• Ensure prudent underwriting and proactive claims oversight to sustain acceptable loss ratios in line with company standards.
• Enhance Product portfolio diversification through cross-selling and upselling
• Raise the company’s profile and enhancing its visibility by positioning it strategically in the region to ensure the biggest market share.
• High level Strategic lobbying and negotiation for tender businesses and big-ticket accounts
• Lead regional market intelligence gathering and coordinate competitive quotation inputs to support timely and well-informed underwriting decisions for tenders and non-tender business.
• Support the marketing regional teams.

• Provide leadership and support to the staff, sales and marketing team by driving the implementation of the corporate strategy, through training and motivation to achieve the organizational objectives
• Ensure Performance review and strategy meeting at the regional level for all producers
• Ensure every branch holds weekly morning huddles and pipeline management discussions for all producers in the branch
• Ensure product training to Financial advisors, Marketing Executives, BSO, wealth advisors and underwriters within the region
• Ensure bi-weekly morning huddles and pipeline management discussions for all producers in the region
• Inculcate a high performing culture to the regional producers through mentoring, coaching and guidance

• Consistently monitor and provide market intelligence reports and identify potential for both business acquisition and strategic planning
• Collaborate in product development for customized products to suit particular regional needs
• Prepare regular and periodic reports to management that provide the overall strategic performance of the department-topline and bottom line
• Support the development of regional targets and strategic plans that align with corporate priorities and performance expectations
• Overseeing the regional opex and capex budgets
• Conduct market activations and business promotions in liaison with PR team to increase brand visibility
• Efficient management of company resources
• Approve expenditure

• Representing the GMD/MD/Directors in regional engagements
• Oversee and support Recruitment, training and motivation of intermediaries for business growth and loyalty
• Participate and represent the company in all relevant forums e.g. cooperative societies AGMs, leader’s meetings and seminars
• Enhance high level relationships and engagements with high profile Cooperative entities, Key clients, Agents & Brokers through visitations and constant communication
• Organize and facilitate planned intermediary training sessions
• Organize regional intermediaries/Clients’ appreciation/motivational events
• Coordinate and support regional sponsorships and partnerships
• Identify and recommend strategic partnerships
• Review and recommend sponsorships
• Planning, Management and conducting delegates trainings and meeting
• Planning and conducting CIC group holding company directors and delegates elections
• Managing the political aspect of shareholding at the regional level

• Handle escalated cases of to maintain the established customer service standards
• Developing and maintaining high profile working relationships with intermediaries and customers and delivering good customer service by responding swiftly to their queries and concerns.
• To oversee customer service delivery, maintenance and improvement of service standards in order to ensure customer satisfaction and retention.
• Administratively handling all the branch matters by acting as the CEO of the region
• Assist the Director as and when assigned

• Ensure full credit control policy compliance and standards
• Ensuring compliance with set underwriting guidelines
• Ensure compliance with both internal and external regulatory requirements at the branch level e.g. osh, local authority licensing etc.
• Ensure implementation and compliance with any other operational policies and procedures.
• Ensure shareholding requirements for Saccos within the region

• Identify and facilitate regional Human Resource requirements including recruitment, training, career development and resource planning, in liaison with the P&C department and the Regional Manager
• Conduct KPI setting and review meetings to ensure alignment with annual goals
• Carry out performance appraisal, coaching and mentoring staff

• Education Bachelor’s Degree Bachelor’s Degree in Business related field,
• Professional Qualification Full Professional insurance qualification DIP CII/IIK

• Overall minimum of ten (10) years of experience with four (4) years in Supervisory and one (1) year in Managerial.

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