General informationJoin our CFAO MOBILITY Division !MEETING THE MOBILITY NEEDS OF BUSINESS & INDIVIDUALSComprising the most extensive vehicle retail network in Africa, we provide all mobility-related sectors with a multi-brand offer, partnering with global automotive manufacturers : sales of new and used vehicles, short or long-term rentals, fleet management and maintenance.Our Offer includes the complete automotive offering , including, two-wheelers, marine engines, coaches, lorries, handling equipment, tyres and spare parts. Our production and assembly sites in Africa are a shining example of our commitment to actively support industrialisation in the region and creating an affordable offer.We looking for a Sales Administrator - BYD M/F based : KenyaJob Description :JOB PURPOSEThis position is responsible for the provision of support to the BYD team on day-to-day business operations, to ensure timely processing of customer orders. The position is also responsible for accurate processing of orders and invoices, vehicle logistics, logging and filing of documentation and contracts as well as updating sales and customer records and developing monthly sales reports. The position is also responsible for ensuring the lease transactions are followed up with the leasing team.MAIN RESPONSIBILITIES OF THE JOBOperational Responsibilitiesa) Attend to all enquiries on tender promptly and accurately for enhanced customer satisfaction;b) Support in active follow up on new leads and referrals resulting from showroom, field activity and promotions to ensure timely attainment of sales targets;c) Prepare timely quotations and accurate sales reports to enhance efficiency and effectiveness in the sales process;d) Regularly update customers on sales order progress, respond and resolve customer queries in a timely manner to ensure customer satisfaction and retention;e) Follow up with customers on warranty booklets to ensure full compliance with CMK guidelines on warranty management;f) Fixing and scheduling maintenance appointments for customersg) Requisition for stationery to ensure minimal disruptions to business operations due to stock outs;h) Archive records for the department to ensure records are kept in a safe manner, and are easy to retrieve when required for decision making purposesi) Create contracts for leased vehicles, manage sub-lessors contracts, have documents executed by the relevant parties to ensure they are legally binding and safe keeping of documents for future reference.j) Prepare accurate lease rental invoice to relevant lessees.k) Follow up of lease rental payments from lesseesl) Receive, check and approve invoices from sub-lessors and forward to Finance Department for payment in accordance with contractual terms.m) Reconciling insurance premiums before sending them to the Finance Department for payment.n) Follow up of leased vehicles written off and execute all documentation (discharge voucher, logbook, number plates etc) to facilitate payment from insurance underwriters.o) Update management on a monthly basis by sharing reports on the state of the fleet including lessee payment status report and report on vehicles written off.p) Act as liaison between all lease partners (sub-lessors & their bankers, CMK, National Treasury etc) providing the necessary support and communication to the relevant party for action.q) Custodian of the Fleet Register (logbooks & keys) to monitor movement and maintain accountability.Profil Request :KNOWLEDGE, SKILLS AND EXPERIENCEMinimum level of academic and professional qualification required to perform effectively in the rolea) Degree in a business related field from a recognized universityMinimum level of experience required to perform effectively in the role3 years of experience in administration or in a relevant position from a reputable organization.6. COMPETENCIESTechnicala) Computer literacyb) Customs rules and KRA procedurec) Government regulationsd) Product knowledge: vehicle specifications, basic mechanical knowledgee) Suppliers management knowledgef) Finance knowledgeg) Stock managementh) Driving licensei) Operating leasesFunctionala) Excellent customer service and verbal communication skills are essential for this roleb) Report writing skills- ability to develop reportsc) Presentation skillsBehaviorala) Innovation - Ability to come up with new and better ways of working to improve efficiency and effectivenessb) Time Management - Ability to use time effectively and efficientlyc) Drive for results - Aware of their roles and responsibility and can be counted on to meet and exceed goalsd) Interpersonal skills - Ability to build rapport and constructive and effective relationships with colleagues and customerse) Customer focus - Establishes and maintains effective relationship with both internal and external customers, to gain their trust and respectf) Ethics and values - Adheres to an appropriate and effective set of core values and beliefs, and in alignment with the valuesg) Integrity and trust - Trusted individual who can present the unvarnished truth in an appropriate and helpful manner, keeps confidence, admits mistakes, doesn't misrepresent themselves for personal gain
