Housekeeping Supervisor

Kika Des Suites

  • Nairobi
  • Permanent
  • Full-time
  • 17 days ago
Job SummaryKika Des Suites is seeking a highly disciplined and detail-driven Housekeeping Supervisor to lead and elevate our housekeeping operations to exceptional standards. This role is critical in ensuring that every space whether occupied, vacant, furnished, or unfurnished s impeccably clean, fully equipped, and consistently maintained to premium hospitality standards.The ideal candidate is a proactive leader with a sharp eye for detail, a passion for excellence, and the ability to enforce strict quality controls while managing a high-performing team.Position OverviewThe Housekeeping Supervisor is responsible for ensuring consistent cleanliness standards, operational efficiency, and team performance across all units. The role focuses on strict quality control, effective staff supervision, and accurate inventory management to maintain a high-standard, guest-ready environment at all times.Qualifications & Requirements
  • Diploma or Bachelor’s Degree in Hospitality Management or a related field
  • Minimum of 8 years’ experience in housekeeping, with at least 5 years in a supervisory role
  • Proven experience working in 4-star or 5-star hospitality environments
Strong leadership skills with the ability to manage, train, and discipline staffExceptional attention to detail and high inspection standardsDemonstrated experience in inventory management and stock controlGood communication and interpersonal skillsAbility to work under pressure and manage multiple tasks effectivelyHigh level of integrity, professionalism, and accountabilityFlexibility to work shifts, weekends, and public holidaysResponsibilitiesOperations & Quality ControlOversee and coordinate all daily housekeeping activities to ensure seamless operationsConduct rigorous, room-by-room inspections to guarantee top-tier cleanliness, hygiene, and presentationEnsure all units (furnished and unfurnished) are maintained in a constant state of guest readinessVerify the correct placement, quality, and consistency of amenities based on established standardsUphold and enforce 4-star and 5-star hospitality cleanliness benchmarks across the propertyInventory & Asset ManagementPerform detailed post-cleaning inventory checks for linens, amenities, and room itemsMaintain accurate inventory records and ensure accountability at all timesIdentify, report, and resolve discrepancies, shortages, or losses promptlyMonitor proper usage, storage, and care of cleaning equipment and suppliesTeam Leadership & PerformanceAssign daily tasks and manage staff schedules to maximize productivity and efficiencyTrain, mentor, and supervise housekeeping staff to maintain high performance standardsEnforce discipline, accountability, and adherence to company policiesFoster a culture of attention to detail, consistency, and professionalism within the teamGuest Experience & CoordinationRespond to guest requests and concerns promptly, professionally, and effectivelyCollaborate closely with the Front Office and Maintenance teams to ensure smooth service deliveryProactively identify maintenance issues and follow through to resolutionCore Skills RequiredAttention to Detail:Ensure consistent cleanliness and presentation standards.Leadership & Team Management:Ability to motivate, train, and supervise staff effectively.Inspection & Quality Control:Conduct thorough inspections and enforce operational standards.Inventory Management:Track and maintain stock of linens, amenities, and supplies accurately.Organization & Time Management:Manage multiple tasks, schedules, and priorities efficiently.Communication Skills:Clear and professional communication with staff, management, and guests.Problem-Solving:Quickly identify and resolve operational, maintenance, or guest-related issues.Customer Service Orientation:Maintain high levels of guest satisfaction.Integrity & Accountability:Maintain accurate records and enforce accountability within the team.
  • Adaptability: Flexible to work shifts, weekends, and public holidays in a fast-paced environment.

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