Spa and Wellness Manager at MGallery Hotel Collection

MGallery Hotel Collection

  • Kenya
  • Permanent
  • Full-time
  • 1 month ago
At MGallery, we believe in the power of each moment, from the spectacular sunrise to the stolen glances. Our hotels are more than just a collection of unique destinations-they are a tapestry of stories, culture, and local essence, woven together to create a distinct hospitality experience. Since 2008, MGallery has been dedicated to building a diverse…Spa and Wellness ManagerKey Responsibilities:
  • Establish and maintain the highest standards of etiquette and service in all guest and staff interactions.
  • Execute Spa & Wellness objectives across operations, finance, people management & marketing.
  • Direct and lead the day to day Spa operation ensuring all standards are followed.
  • Train, and manage a team of dedicated spa professionals, fostering accountability and alignment with business goals.
  • Monitor daily activities, address issues promptly, and continuously strive for excellence.
  • Stay updated on spa services, pricing, schedules, specials, and competitor offerings
  • Lead by example, demonstrating proper etiquette and professionalism at all times.
  • Communicate housekeeping and maintenance needs, ensuring prompt action.
  • Support team members in all aspects of the business operation.
  • Ensure team members are familiar with all areas of the Spa & Wellness operation, including product knowledge and retail sales.
  • Assist in the recruitment, development and training of all Spa & Wellness team members.
QualificationsThe Successful candidate will have:
  • 4 years+ managing a luxury hotel spa
  • Flexibility - this is a full-time role, flexibility and shift work is required.
  • A real understanding of hotel operation.
  • Ability to work on own initiative.
  • Excellent communication skills with excellent spoken & written English.
  • Outgoing, bubbly and confidence in dealing with a range of customers.
  • Previous experience in a similar role in a 4/5 star.
  • A structured and organized approach to work planning.
Don't Keep Share!:

Jobs in Kenya