A leading Hospitality group, operating 8 diverse hotel properties across Kenya, is looking to recruit a dynamic .The successful candidate, will oversee the day-to-day operations of all hotel properties, ensuring consistent quality and adherence to brand standards, while championing business growth and expansion. The ideal candidate is a people-focused leader with a proven track record of successfully scaling hospitality brands, building high-performing teams, and fostering a culture of excellence. International experience is a MUST!Key Responsibilities:
Provide strategic and hands-on support to General Managers across all properties to ensure smooth operations, exceptional guest experiences, and profitability.
Implement and monitor SOPs, ensuring adherence to brand standards, health and safety regulations, and licensing requirements.
Collaborate with the Group MD on new ventures, acquisitions, and expansion projects, including business planning, financial modeling, and operational setup of new properties.
Lead brand audits, guest satisfaction initiatives, and innovation strategies to enhance service delivery in line with hospitality trends.
Foster a high-performance culture through leadership development, succession planning, and promoting diversity, inclusion, and employee well-being.
Work closely with finance, HR, marketing, and procurement to align operational goals and ensure cross-functional collaboration.
Oversee the implementation and optimization of hotel tech systems, including PMS, CRM, RMS, and digital tools enhancing the guest journey.
Ensure compliance with governance policies and risk management frameworks; provide performance reports to the board and represent the Group MD when needed.
Qualifications:
Bachelor's Degree in Hospitality Management, Business Administration, or related field (Master's preferred)
Minimum 10 years of senior leadership experience in the hospitality industry, including multi-property oversight
Proven track record in growing hospitality brands, launching new properties, and turning around underperforming assets
Strong knowledge of hotel operations, guest experience design, and cost management
Deep understanding of East African hospitality trends is an added advantage
Able to translate strategy into execution with operational discipline
Strong focus on consistency, quality, and reputation
Passionate about growing people, teams, and businesses
Committed to excellence and accountability
Please click on the tab below to apply:Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency headquartered in Kenya providing outstanding talent to a wide range of companies and NGOs in various business sectors across Africa.We endeavour to make contact with all of our applicants, but unfortunately, high volumes of applications make this unrealistic. If you do not hear from us within two weeks your application has not been successful on this occasion. This does not mean you will not be considered for future roles so please keep an eye on our job board and apply for positions that match your skills and experience.Summit Recruitment and search Africa upholds a steadfast commitment to sustainability, inclusivity, and equality as integral pillars of our operations. Dedicated to driving positive change through the adoption of sustainable practices that minimize our ecological footprint. We firmly believe in fostering an inclusive and diverse workforce that embraces individuals from all races, genders, and backgrounds, ensuring equal opportunities for every candidate. Summit recruitment actively advocate for equality by cultivating an environment of respect, fairness, and non-discrimination. By prioritizing sustainability, inclusivity, and equality, we aim to set a high industry standard and contribute to the betterment of society as a whole.*** Summit Recruitment & Search, as a policy, does not charge any fee as a pre-employment or post-employment requirement***
