Senior Account Manager Job The Digital Monkeys

Kenya
Permanent
Full-time

1 day ago

The Senior Account Manager position at our Company offers an exciting opportunity for experienced professionals passionate about the intersection of marketing, technology, and client relations. This role involves managing client accounts, collaborating with cross-functional teams, and implementing marketing strategies. This is a contractual position with ongoing career development opportunities.Key Responsibilities:The mission for this role in our Company is to enhance efficiency in service delivery and cross-functional collaboration, ensure high-quality work is delivered to clients, enhance customer relationships and retention, and grow client revenue.Responsibilities include:

Communicating with clients to gather project requirements, provide updates, and address inquiries.
Leading the development and execution of marketing campaigns based on the clients needs.
Conducting market research and analysis to identify industry trends and opportunities.
Collaborating with internal teams such as creative, digital and finance to ensure timely and successful project delivery.
Monitoring campaign performance metrics and preparing comprehensive reports for clients.
Developing and implementing innovative ideas and strategies to enhance client satisfaction and campaign effectiveness.
Committing to continuous learning and professional development.

Key Performance Indicators:

Client Satisfaction – Meeting Client KPIs 25%
Attentiveness & Responsiveness to Client Concerns 15%
Achieve a 30% increase in sales through upselling, cross-selling and RFPs 15%
Teamwork 25%
Continuous Learning and Development 10%
Compliance in Using Company Systems and Policies 10%
Upskilling & Developing the Account Management Team 10%

Key Competencies:Qualifications:

Bachelor's degree or higher in Marketing, Business Administration, Communication, or a related field.
Strong written and verbal communication and presentation skills.
Exceptional organizational and time management abilities.
Proven ability to work independently and as part of a team in a fast-paced environment.
3 – 5 Years experience in marketing, advertising, or digital media, with a track record of successful client account management.
You have an expert understanding of digital marketing key figures, reporting metrics, delivery and analysis and excellent analytical skills and an affinity for data and trends.
Strong understanding of the competitive digital landscape across Search, Social, Native and Display.

Skills:

Client Relationship Management
Project Coordination – ensure delivery of all projects to the highest quality standards, proactively meeting and managing deadlines
Team Collaboration
Market Research and Analysis; Data Analysis and Reporting
Creative Problem-Solving and Strategic Thinking

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