Customer service officer Job Celestial Dental Centre

• Greet and assist patients & visitors in a warm, professional manner.
• Obtain, verify, and update patient information in accordance with clinic protocols.
• Ensure accuracy in patient records, including billing and insurance information.
• Guide patients in completing necessary documentation and insurance forms.
• Manage incoming calls-answering, screening, and directing appropriately.
• Schedule and confirm appointments, and relay messages accurately.
• Maintain a clean, organized, and welcoming reception area.
• Support the dental team by initiating calls as requested by dentists or the office manager.
• Stay updated with clinic policies and operational procedures.
• Uphold excellent customer service and support the clinic's customer care strategy.
• Perform additional administrative tasks as assigned.

• Diploma or Degree in Business Administration, Customer Service, or a related field.
• Minimum of 2 years’ front office/reception experience, preferably in a healthcare setting.
• Excellent communication and interpersonal skills.
• Proficient in MS Office (Word, Excel); familiarity with dental or health management systems is a plus.
• Strong organizational and time management skills.
• Professional telephone etiquette and customer service orientation.
• High attention to detail and accuracy.
• Ability to work effectively both independently and in a team environment.

Corporate Staffing