Head of Business Remittance & Fintech Growth

• Revenue Growth: Develop and implement strategies to achieve at least a 30% annual increase in inbound and outbound remittance revenues.

• Market Expansion: Identify and capitalize on market trends and opportunities to expand the footprint in the remittance and fintech space.

• P&L Management: Monitor financial performance, ensuring that all growth initiatives contribute positively to the bank's profitability.

• Strategic Planning: Drive the development of strategic plans for business expansion, optimizing resource allocation to meet financial goals.

• Partnership Building: Build, maintain, and enhance partnerships with fintech companies, regulators, and payment service providers to expand the company’s service offerings.

• Customer Satisfaction: Oversee initiatives to enhance customer experience, ensuring that product offerings meet customer needs and market demands.

• Feedback Loops: Establish feedback systems to capture customer insights and inform product development and service enhancements.

• Team Leadership: Lead, mentor, and manage a team comprising the Business Development Manager, Account Manager, Partner Success Manager, and Regional Growth Manager, fostering a high-performance and collaborative culture.

• Performance Management: Set clear KPIs and objectives for team members, monitor progress, and provide coaching to ensure target achievement.

• Talent Development: Promote continuous learning and development within the team, ensuring that talent is nurtured for succession planning.

• Partner Onboarding: Oversee the onboarding process for new partners, aiming to streamline the process and reduce the average onboarding time to 60 days.

• Operational Efficiency: Collaborate with internal teams to ensure seamless execution of promotional campaigns, partner onboarding, and business operations.

• Compliance & Risk: Ensure that all business growth activities comply with legal, regulatory, and internal policy requirements, fostering a culture of compliance.

• Innovation & Growth: Encourage innovative approaches to business expansion and customer engagement, ensuring the business remains at the forefront of the remittance and fintech landscape.

• Cross-functional Collaboration: Work closely with Product Development, Compliance, Legal, Treasury, Risk, and Technology teams to execute growth initiatives and promote company services.

• Market Leadership: Position the business as a market leader in remittances by identifying and implementing breakthrough innovations and strategic initiatives.

• Bachelor’s degree in business, Economics, Finance, or a related field.

• MBA or advanced degree in Strategy, International Business, or a related field preferred.

• Minimum of 8 years of experience in business development, with at least 3 years in leadership roles focusing on fintech, remittance services, or financial services.

• Demonstrated success in driving significant revenue growth in international markets; experience in African financial landscapes is a strong advantage.

• Proven track record of onboarding and managing partnerships with global fintech players and payment service providers.

• Strong knowledge of cross-border payment systems, digital wallets, mobile money ecosystems, and emerging fintech trends.

• Experience in managing and developing high-performing teams.

• Familiarity with regulatory compliance in the fintech and remittance sectors.

• Exceptional ability to lead, motivate, and develop a diverse team of professionals, fostering collaboration and high performance.

• Strategic thinker with the ability to identify long-term opportunities and develop actionable plans.

• Proven expertise in building and maintaining relationships with senior-level executives and decision-makers in fintech and remittance sectors.

• Strong commercial acumen with an understanding of financial performance, business planning, P&L management, and ROI analysis.

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