Service Skills Development Manager – MAI at Buhler Group
Bühler View all jobs
- Kenya
- Permanent
- Full-time
- Develop and execute a strategic roadmap for the skill development of Field Service Engineers aligned with business objectives.
- Identify key areas for improvement and create action plans to address skill gaps.
- Lead the design and implementation of skill development programs, covering technical competencies, customer service excellence, and industry-specific knowledge.
- Facilitate mentorship programs and provide ongoing coaching to Field Service Engineers for continuous improvement.
- Foster a culture of collaboration and knowledge sharing within the team.
- Establish performance metrics and evaluation mechanisms to assess the effectiveness of skill development initiatives.
- Collaborate with the HR, Training Managers, Operations and the Business Academies to ensure alignment of skill development initiatives with organizational goals.
- Bachelor’s degree in Business Administration or Engineering.
- Minimum 8-10 years of experience in the relevant field.
- Proven experience in leading skill development programs for field service or technical roles.
- In-depth knowledge of Buhler technologies and equipment.
- Strong leadership, communication, and interpersonal skills.
- Ability to analyse training needs and design targeted skill development programs.
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