Airport Representative at Sense of Africa

Sense of Africa

Kenya
Permanent
Full-time

2 months ago

In the business of creating authentic and memorable experiences for inbound leisure travelers to Africa (FITs and Groups), and for our B2B partners around the world. We know that no two people or businesses are the same, and have built Sense of Africa around flexible, personal, solutions-oriented relationships. First-hand knowledge and experience of our dest…Airport RepresentativeSpecific Responsibilities:

Handle guest arrivals as per pick-up requests. Ensure transportation is well coordinated for all guests arriving via the airport.
Assist with guest luggage as and when required
Conducts a briefing to the guests and assists them into their transportation.
Ensure their is clear communication between office and field teams regarding guest in transit.
Provide accurate guest briefings on their immediate related activities.
Be the first point of contact at the arrival point for all scheduled flight landings and assist incoming guests with airport logistics.
Update all additional instructions regarding guests &/or related to guests in the logbook
Update any logistical changes to the chain of command as and when it occurs.
Create & maintain a good relationship with the necessary networks around the airport, such as airline personnel, immigration & custom officers etc, with the aim of facilitating seamless execution of duties.

Minimum requirements

Diploma in Tour Operations/Customer Care
Proficient in English and German Languages. Knowledge in any other foreign language(s) will be an added advantage
Willingness to work within a flexible schedule
2 years' experience in Hospitality/Tourism Sector within the same capacity
Strong Customer Service and Excellent interpersonal skills across all levels
Strong decision-making and problem-solving abilities
Highly developed sense of integrity
Demonstrate commitment to customer satisfaction
Good time Management Skills

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