Client Engagement and Administrative Assistant at Devimpact Institute

Devimpact Institute

  • Kenya
  • Permanent
  • Full-time
  • 22 days ago
Devimpact Institute is a leading provider of research, training and consultancy services to international development organizations. We assist our partners to increase the impact and efficiency of their social interventions by providing a range of innovative solutions for sustainable results.Client Engagement and Administrative AssistantWe are seeking a highly organized, detail-oriented, and client-focused Client Engagement and Administrative Assistant to join our team. The ideal candidate will ensure seamless client experiences while providing strong administrative and logistical support to our operations.Key Responsibilities
  • Manage training registrations, confirmations, and client communications.
  • Respond promptly to inquiries via email, WhatsApp, phone, and social media.
  • Maintain and update client databases.
  • Schedule and coordinate meetings, travel arrangements, and accommodation.
  • Liaise with internal teams to resolve client issues quickly.
  • Follow up after training for feedback and relationship building.
  • Support administrative tasks, record-keeping, and event planning.
  • Assist in business development and partnership initiatives.
Qualifications
  • Bachelor's degree in Communication, Marketing, Business Administration, or related field.
  • 3-5 years' experience in client relations, administration, or similar roles.
  • Strong written and verbal communication skills.
  • Customer-focused with excellent organizational skills.
  • Proficient in Microsoft Office Suite; CRM knowledge an advantage.
  • Problem-solving mindset and ability to work in a fast-paced environment.
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