Administrative Assistant - Healthcare Support at Flexi-Personnel

Flexi Personnel

  • Kenya
  • Permanent
  • Full-time
  • 2 months ago
Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support….Administrative Assistant - Healthcare SupportJOB PURPOSEThis role will focus on scheduling coordination, administrative support, staff-client alignment, and documentation management to ensure high standards of care delivery and operational continuity. The role requires independent judgment, strong organizational skills, and the ability to multitask in a fast-paced healthcare environment.DUTIES AND RESPONSIBILITIES
  • Schedule weekly visits for field staff (nurses, therapists, aides) in alignment with clinical directives.
  • Adjust and update schedules promptly in response to changes or approvals.
  • Review insurance prior authorizations to ensure compliance with approved visit plans.
  • Report scheduling issues and client concerns to clinical managers in a timely and effective manner.
  • Manage and document employee performance issues (e.g., absenteeism, unreliability, non-compliance).
  • Collaborate with supervisors to resolve client complaints and ensure service continuity.
  • Lead or support internal scheduling projects as directed by the Branch Manager or Administrator.
  • Participate in staff training on documentation procedures aligned with care plans.
  • Contribute to ongoing quality improvement initiatives and committee activities.
  • Perform other administrative or coordination duties as assigned.
Educational Qualifications, Experience & Competencies
  • Bachelor's degree in Business Administration, Healthcare Management, or a related field.
  • Minimum 3 years of experience as an administrative assistant, office manager, program coordinator, or scheduling coordinator, preferably within the healthcare industry.
  • Excellent interpersonal, written, and verbal communication skills.
  • Strong planning, prioritization, and time management abilities.
  • Ability to apply judgment and common-sense decision-making in real-time situations.
  • High level of computer literacy and proficiency in Microsoft Office Suite.
  • Attention to detail and strong problem-solving skills.
  • Ability to work independently and within a cross-functional team.
  • Professional demeanor with a cheerful, positive attitude and strong work ethic.
  • Experience with scheduling coordination in healthcare or similar sectors is highly desirable.
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