Process Analyst - Manager at Equity Bank Kenya

• Define the scope and estimations for process initiatives.
• Proactively plan process deliverables based on relevant project delivery method
• Work with business stakeholders to prioritise process work.
• Design and execute process improvement initiatives, taking responsibility for individual delivery in terms of quality, scope and time.
• Conduct As-Is and To-Be discovery, analysis and design using relevant analysis techniques.
• Proactively engage with business on strategic initiatives which require analysis and process improvement.
• Professionally consult with senior stakeholders across verticals and horizontals
• Ability to build business case to demonstrate business value & calculate ROI for business stakeholders, for each process improvement initiative.
• Define and analyse value chains (cross functional process mapping) and linking business strategy to process architecture.
• Understand process improvement & Enterprise Architecture frameworks.
• Understand advanced process measurement (tying value chain processes to corporate performance metrics)
• Ability to design and develop process measurement analytics and collaborate on the construction of the analytics tools.
• Ensure successful implementation of processes by evaluating benefit realisation.
• In depth understanding of process and workflow streamlining, problem resolution, change management and relevant BPMS tool use.
• Understand how change management integrates into the overall transformation initiative.
• Develop communication plans that will facilitate the planned changes.
• Develop mitigation strategies for cross-organizational impacts for process improvement projects.
• Ability to use BPM related tools including project planning and tracking.
• Ability to manage the capture of information in the BPM tools and review models for compliance with standards.
• Understand current and emerging technology landscape and how it can be used in the BPM context.
• Understand all the regulatory and compliance drivers for the business within their customer domain.
• Create process maps/workflows.
• Facilitate process workflow modelling sessions in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end flows.
• Review information and trends to ensure that the output of processes are achieving the desired results and that services are meeting the agreed service levels.

• Bachelor’s Degree from a recognized accredited university (ICT or Business)
• Master’s Degree in Information Systems or related field will be an added advantage.

• Minimum 5 years of relevant professional experience in banking or financial services sector

• Detailed understanding of the BPM mapping and process automation
• Detailed experience in the banking or financial industry with emphasis on Digital Banking
• Ability to break complex processes into simple understandable steps and guide on execution
• Detailed understanding of Agile tools and techniques with proven experience in Agile development environment with specific familiarity with SCRUM
• Hands-on experience of BPMN process modelling tools such as Microsoft Visio and BPM engines like Newgen, Power Platform, iServer, Enterprise Architect, Aris, ProcessMaker etc

• Attention to detail and passion for delivering outstanding service to internal and external customers.
• Excellent interpersonal, negotiation, verbal, and written communication skills.
• Tactful and diplomatic change management specialist
• Ability to communicate ideas, both orally and in writing, to influence others using on-on-one contact, formal presentations, and group discussions.
• Ability to maintain strict confidentiality.
• Create understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company policies, legislation, and regulations.
• Keep the stakeholders informed about progress through written communication, phone communications, and/or face-to-face meetings.
• Ability to manage key stakeholder expectations, concerns, and to identify and mitigate project risk as necessary.
• Maintain a consistent image as a trusted advisor with a successful track record in building and maintaining strong relationships at all levels of the organization.
• Effective internal consulting skills along with the ability to positively influence others in a desired direction to achieve identified outcomes without direct and indirect lines of authority.
• Ability to multi-task and work independently as well as part of a team; self-motivated
• Excellent organizational and time management skills
• Critical thinker
• Creative problem solver
• Great analytical skills
• Data-driven approach

• Ensure a healthy working relationship between team and other departments in terms of system functionality and business processes in the bank. Front and back-end and all processes in between need to be considered.
• Ensure the processes and systems used adhere to Industry standards and compliance rules.
• Provide constant feedback on status of changes to be implemented.
• Ensure all changes are implemented on time and the operational impact has been assessed and properly catered for

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