Quality Assurance Supervisor at CDL Human Resource

• Create and maintain quality standards, procedures, and protocols for all stages of bread production, from raw materials to finished products.
• Conduct random on-site thorough bread ingredient and finished bread inspections, quality assessments, and audits to ensure compliance with established standards and regulations for quality bread.
• Collect and analyse bread quality data issues, identify deviations from company standards, and recommend corrective actions to Production team to address non-conformities.
• Isolate and report bread quality issues or potentially unattractive bread or (products) before dispatch.
• Approve when bread/products meet quality and food safety standards before it is loaded and dispatched.
• Update internal specifications for all bread production work-in-progress and finished products.
• Analyze production statistical data to determine present standard and establish food quality, food safety and testing standards.
• Keep the bakery and sales team informed of any changes in formulations or product specifications to meet customers' requests.
• Provide quality assurance support in all stages of new product development.
• Audit external supplier facilities for food safety, food quality and ingredient specification compliance.
• Provide training to bakery employees as necessary to verify product quality and compliance with specifications.
• Develop, review or maintain compliance with food safety regulations (e.g., HACCP GMP), company policies, and customer requirements.
• Investigate and resolve all Sales team and customer complaints related to bread quality.
• Maintain ongoing food safety and quality assurance programs or other duties, as assigned.
• Provide support, direction, coaching and guidance to QA Technicians.
• Maintain accurate and up-to-date records of all quality control activities, including audits, inspections, and test results.

• The Quality Assurance supervisor is accountable for the following:
• Quality bread products
• Quality ingredients for bread.
• Quality assurance test reports
• Process improvement
• Quality procedures and processes
• Regulatory Compliance
• Documentation and Reports
• Staff training and development
• Customer satisfaction and feed back
• Quality test kits

• Bachelor's degree in food science, Food Technology, Technical Sciences or related fields
• 3+ years of Industrial Bakery work experience.

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