Customer Relations Agent Job Royal Mabati

Kenya
Permanent
Full-time

18 hours ago
Apply easily

Royal Mabati Factory Ltd is a leading manufacturer and supplier of high-quality roofing solutions and steel construction materials. We are seeking to recruit a Customer Relations Agent to strengthen our customer care team and ensure excellent service delivery across multiple channels.The Customer Relations Agent will be responsible for handling customer inquiries, resolving complaints, and providing accurate information across telephone and digital platforms.Key Skills & Qualifications:

Education: Diploma or Degree in Customer Service, Business Administration, Communication, Marketing, or a related field.
Professional certification in Customer Service, Call Centre Operations, or CRM is an added advantage.
1-3 years' experience in a customer service or contact centre environment.
Proficiency in CRM systems (e.g., Zendesk, Freshdesk, Zoho Desk) and call management tools.
Excellent communication skills in English and Kiswahili.
Strong problem-solving, multitasking, and conflict resolution skills.
High emotional intelligence, patience, and ability to remain calm under pressure.

Key Competencies:

Answer inbound customer calls and make outbound follow-up calls.
Provide accurate information on orders, payments, deliveries, and company policies.
Investigate and resolve customer complaints in coordination with relevant departments.
Capture and update customer issues or feedback in the CRM/ERP system.
Share recurring customer issues with management for process improvement.
Educate customers about products, warranties, and after-sales services.
Identify root causes and flag recurring operational issues.
Comply with information security standards, escalation, and data protection policies.
Prepare daily/weekly customer service reports and feedback summaries.

How to ApplySend your CV to: hr@royalmabati.comDeadline: 11th Sept., 20251.Success Stories. Read What Our Jobseekers Say. Landing a new job can be a challenging journey, but you don't have to do it alone. We're here to help you. Read what professionals have to say about their experience finding a new job with us. .2.Tired of sending out CV's and hearing nothing back? Our recruitment and CV expert team will craft a professional, keyword-optimized CV that gets noticed by employers and A.I. screening tools. Land the Job you deserve. Consult Our Recruitment Team today. Get Interviews in 60 Days - Guarantee Offer.3. Get Hired by Top Employers in Kenya For Free.4.Advance your Skills By Learning A New Skill. Get Certified. Earn A Higher Salary.Related Jobs: , ,How I Got a Job Through C.S.SGet A Job FasterProfessional CV Review & Writing ServiceIs Your CV Getting You Interviews? Stop Missing Interviews! Get Interviews in 60 Days - Guaranteed Offer from Our HR Team.

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