Relationship Manager at AAR Insurance

AAR Insurance

  • Kenya
  • Permanent
  • Full-time
  • 1 month ago
AAR Insurance is a licensed financial services provider in Kenya and a member of the Association of Kenya Insurers (AKI) with presence across the country through its intensive branch and broker network.Relationship ManagerOverall Purpose of the JobReporting to the Manager - Business Retention, the Relationship Manager is responsible for maintaining Customer Service levels within the stipulated quality standards.Key Responsibilities
  • Implement retention benchmarks for assigned portfolio within the SLA provisions and guidelines
  • Complaints and Query Management - Receive and Resolve client issues and provide feedback in a timely manner
  • Scheme Performance Management - Generation of Utilization reports, Percentage of use reports, scheme reports and Member statements.
  • Reporting and Management of Hospitalization/Admissions in liaison with Care Managers.
  • Manage Claim Reimbursements in conjunction with Claims department and ensure Reimbursement Cheques are delivered to clients.
  • Members Engagement - Extend courtesy Calls to members on various activities - Satisfaction Surveys, Post Hospitalizations etc.
  • Receive and dispatch client documents and monitor receipt.
  • Communicate pertinent information to the clients on a regular basis.
  • Compile weekly, monthly, quarterly and annual reports as required.
  • Monitoring and evaluation of compliance with operating standards of the company.
  • Identify and recommend process improvements to enhance Customer Satisfaction.
  • Any other duties as assigned by the supervisor.
Education, Experience & Competencies
  • University Degree
  • Insurance professional qualification
  • 5 years of appropriate experience in Relationship Management and Customer Service, Sales and Marketing Ms Office
  • Proficiency in: Word, Excel, PowerPoint
  • At least 5 years' experience in Relationship Management and Customer facing role with good performance track record in Insurance Industry
  • Knowledge in medical and General Insurance underwriting
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