Collections Agent at InstaHR

InstaHR

Kenya
Permanent
Full-time

1 month ago

Hire employees without the cost, time and admin through our BPO services. InstaHR takes care of the entire employment process so you can focus on building your business.Collections AgentRole:We are seeking a proactive and detail-oriented professional to join our collections team. The Collections Agent will be responsible for managing missed payment procedures, handling a high volume of emails and calls, and performing various administrative tasks to support the department's daily operations.Required qualifications :

Exceptional attention to detail and accuracy in documentation
Strong judgment and decision-making abilities
Capacity to analyze multiple factors within a file to determine the best outcome for both the client and the company
Effective time management and ability to prioritize tasks in a fast-paced environment
Demonstrated ability to work independently with minimal supervision
Excellent written and verbal communication skills
Ability to manage and process a high volume of emails and calls efficiently

Assets / Nice-to-Have Skills:

Strong problem-solving skills and a customer-focused mindset
Experience in collections or a related field
Bilingualism (especially in Spanish or French) is a strong asset

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