Customer Operations Manager at M-KOPA Solar

M-KOPA

  • Kenya
  • Permanent
  • Full-time
  • 2 months ago
M-KOPA's mission is to make high quality energy affordable to everyone. OUR GROWTH SO FAR… M-KOPA has connected more than 400,000 homes in Kenya,Tanzania and Uganda to solar power with over 550 new homes being added every day.Customer Operations ManagerWe are seeking an experienced operations professional to manage back-end customer operations related to insurance, driving school attendance, and logbook management. The successful candidate will develop and maintain relevant products/programs with external partners, prioritize actions to achieve SLAs/KPIs, and supervise team members to ensure an exceptional customer experience and efficient operations.Expertise
  • We are looking for a proven operations leader with 3+ years of experience in asset finance, insurance, and transportation industries. You should have a Bachelor’s degree in Insurance, Business Administration, or Customer Service, with demonstrated experience in team management and process optimization.
  • Technical proficiency is essential – you will need advanced Excel skills and familiarity with data visualization tools like Looker. Your analytical and problem-solving abilities will be crucial for identifying operational improvements and resolving complex customer issues. We value professionals with strong verbal and written communication skills who can work effectively with diverse stakeholders.
  • Familiarity with insurance regulations and logbook management is required, along with experience in claims processing and dispute resolution. If you have previous experience in motorbike financing processes or hold certifications in insurance or customer service, that’s a significant advantage.
  • We are seeking someone who thrives in a fast-paced environment, can prioritize multiple initiatives, and has a passion for customer excellence and operational efficiency. Your ability to work collaboratively across teams while driving SLA/KPI improvements will be key to your success in this role.
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