Casual -ICT Assistant at Micro Enterprises Support Programme Trust (MESPT)

• Achieves and maintains a thorough knowledge and adherence to MESPT policies and procedures regarding ICT systems.
• Administers and manages user accounts including remote and mobile device users.
• Resolves system administration and support requests raised on the helpdesk.
• Collaborating and supporting various programmes in their digitization projects.
• Travelling to remote locations for systems and staff support.
• Working with other IT team members on various tasks and projects.
• Training end users on various systems and preparing end user training materials in form of videos or standard operating procedures.
• Maintain a high level of internal and external customer satisfaction and product quality.
• Manages problems and resolves support issues with a focus on root cause analysis to reduce recurring issues.
• Provide solutions to technical issues or requests which could involve developing a work-around, working with business to propose new and alternative operating procedures, producing additional documentation, or escalating requests to vendors.
• Performs system installations, systems upgrades, systems migration and rollout of new software patches and updates.
• Administration of IP Telephony /Phone system admi

• Degree/Diploma in Information Technolgy or related field

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