E-Commerce Officer Job SayonApps

Kenya
Permanent
Full-time

18 hours ago
Apply easily

We are seeking a resourceful, data-driven, and results-oriented E-Commerce Officer to lead the growth of Sayona's online sales across multiple platforms. This role is central to driving performance on our website, WhatsApp shop, Jumia, Kilimall, Glovo, Jiji, and other e-commerce channels, ensuring a seamless customer journey from browsing to delivery.If you are passionate about online retail, skilled in managing digital storefronts, and thrive in fast-paced environments where operations meet customer experience, this role is for you.Key Responsibilities

Manage and optimize daily operations of all e-commerce platforms including product listings, pricing, and promotions.
Oversee end-to-end order fulfillment: processing, tracking, coordination with logistics teams, and timely customer delivery.
Monitor platform performance, sales trends, and customer behavior to identify growth opportunities.
Run product-focused campaigns, discounts, and platform promotions to maximize conversions.
Respond promptly to customer inquiries and feedback across all digital sales touchpoints.
Ensure stock visibility and accuracy across platforms to prevent overselling or delays.
Maintain consistent branding, messaging, and customer experience across platforms.
Track, analyze, and report on key e-commerce KPIs including sales, conversion rates, repeat purchases, and fulfillment performance.
Conduct competitor benchmarking and marketplace audits to maintain a competitive edge.
Implement continuous improvement practices using the PDCA (Plan-Do-Check-Act) cycle.
Provide weekly activity updates and monthly performance reports to management.

What We're Looking For

Education: Diploma or Degree in Marketing, Business, E-Commerce, IT, or related field.
Experience: Minimum 3 years managing e-commerce platforms (Jumia, Kilimall, Shopify/WordPress, Glovo, etc.). FMCG or retail experience is an advantage.
Skills: Strong knowledge of marketplace dashboards, SEO for e-commerce, product optimization, analytics tools, and fulfillment workflows.
Personality: Detail-oriented, customer-focused, and commercially minded - thrives on turning traffic into satisfied repeat customers.
Drive: Self-motivated, target-oriented, and passionate about growing online revenue streams.

Why Join Us

Be part of a leading home appliance brand transforming households across Kenya.
Shape the future of Sayona's digital sales channels and ensure seamless customer experiences.
Opportunity to grow professionally in a dynamic team managing multiple household brands.

How to ApplySend your CV and a brief cover letter to with the subject line:“E-Commerce Officer Application - [Your Name]”1.Success Stories. Read What Our Jobseekers Say. Landing a new job can be a challenging journey, but you don't have to do it alone. We're here to help you. Read what professionals have to say about their experience finding a new job with us. .2.Tired of sending out CV's and hearing nothing back? Our recruitment and CV expert team will craft a professional, keyword-optimized CV that gets noticed by employers and A.I. screening tools. Land the Job you deserve. Consult Our Recruitment Team today. Get Interviews in 60 Days - Guarantee Offer.3. Get Hired by Top Employers in Kenya For Free.4.Advance your Skills By Learning A New Skill. Get Certified. Earn A Higher Salary.Related Jobs: ,How I Got a Job Through C.S.SGet A Job FasterProfessional CV Review & Writing ServiceIs Your CV Getting You Interviews? Stop Missing Interviews! Get Interviews in 60 Days - Guaranteed Offer from Our HR Team.

Corporate Staffing