Business Systems Analyst at Penda Health

• To help us scale high-quality, affordable healthcare across Kenya. In this exciting role, the successful candidate will support and optimise the clinical and business systems that power our operations-from Electronic Medical Records (EMR) to Enterprise Resource Planning (ERP) systems. You'll work at the intersection of technology, healthcare, and business-translating needs into smart system solutions that drive performance and enhance patient care.

• Partner with users across the company to analyse workflows and recommend process/system improvements.
• Provide first-line technical support for key applications (EMR, ERP), ensuring issues are resolved within SLA timelines.
• Develop clear documentation, process flows, and training materials to guide adoption and continuous improvement.
• Collaborate with vendors and internal teams on system enhancements, updates, testing, and troubleshooting.
• Design automated workflows and support data integrity across business-critical platforms.
• Ensure business continuity by maintaining system readiness and participating in ongoing improvement initiatives.

• Bachelor's degree in IT, Computer Science, or related field.
• 1-3 years of experience in application/software support, business analysis, or a similar role (healthcare experience is a plus).
• Familiarity with EMR and ERP systems, business process mapping, SQL/database concepts, and IT service management practices.
• Excellent communication, documentation, and problem-solving skills.
• A team player who is flexible, proactive, and committed to confidentiality and data integrity.

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