DFS Operations Officer (Card) at Family Bank Ltd

• To support DFS Back-office Manager in driving and delivering excellent business performance through effective processing, settlement and reconciliation of the card transactions and ensuring optimum productivity, operation efficiency and outstanding customer service.

• To manage the operations of card transactions, reconciliations, and postings thereof.
• Manage Customer Service issues, by responding to and following up on enquiries from branches and call center by email and telephone.
• Responsible for identifying and reporting potential and actual Money Laundering Risk related to prepaid cards, including suspicious transactions in accordance with the laid down AML policies & procedures.
• Disputes: Solving of Credit Cards ON -US Transactions, Credit Cards Top Dispute, Prepaid Cards
• Transactions, Family Pay Mobile Transactions and Card Paybill disputes.
• Support Card Business in Credit Card income postings.
• Posting: Prepare batches/entries for posting on the various items identified Visa Cash and POS reconciliations.
• Support closure of Audit recommendations in cards Operations.
• Attend and participate in DFS Operations meetings as may be called by the manager.
• Ensure compliance with Family Bank's Policies and Procedures while executing your roles.
• Daily monitoring: monitor and maintain an up to date position of all the Assets and Liability accounts assigned to you and monitor respective trial balance for accurate reporting.
• Balancing, reconciliation for posting items: Balancing of all control accounts assigned to and reconciliation of outstanding items posted in the system.
• Training -Ensure to learn on all areas relating to DFS Operations.

• Propose/ review amendments to Procedures for efficiency and effectiveness of settlement, reconciliations of cards suspense accounts.
• Handover / Takeover as team members proceed on leave.

• Liaison with ICT and other Departments to ensure smooth operation of work
• Liaise with service providers e.g. Interswitch, Kenswitch, Mastercard and Visa on complaints from branches,
• Preparation of quarterly Mastercard/visa certificates within the stipulated timelines.
• Any other operational duty as may be assigned by the management.

• University Degree in Business administration, or equivalent; or Advanced Diploma in Accounting, Finance, Economics or Business-related field.
• HR Department Doc
• Have a minimum of One (1) Year relevant work experience in a commercial bank, thorough knowledge of Banking Procedures.
• Thorough knowledge of banking prudential guidelines pertaining to account opening and KYC requirements.
• ACIB/AKIB/CPA and/or other banking professional qualifications would be an added advantage

• Organizational skills to effectively prioritize work schedules and manage operational risks
• Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
• Versatility in handling various tasks
• Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
• Teamwork and trust to support performance and customer-service oriented culture.
• Have thorough knowledge of the various services, possible problems and the different processes and solutions.
• Good communication skills & polite response to customers' queries
• Ability to work under pressure, and patience in solving cases
• Professionals handling bank information with confidentiality.
• Effective time management in resolving issues.
• Achieve set audit standards with no repeat exceptions.
• Live and practice Family Bank Values without compromise

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