Customer Service Representative at TSAVO

TSAVO

  • Kenya
  • Permanent
  • Full-time
  • 1 month ago
TSAVO is a real estate investment company in Kenya, founded in July 2015. We are looking for top brains in society to join our team of young and brilliant individuals.Customer Service RepresentativeAt TSAVO, we believe in creating meaningful experiences for our community. We are looking for a passionate and proactive Customer Relations Officer to join our TSAVO Cares team. This role is at the heart of our customer experience journey ensuring every client feels heard, valued, and supported.Qualifications
  • Degree in a Business-related field or Communications
  • Minimum 1 year experience in a customer service or call center role
  • Strong communication, listening, and problem-solving skills
  • A genuine passion for delivering great customer experiences
Key Responsibilities
  • Engage with clients through calls, messages, and emails with empathy and excellence
  • Proactively follow up to ensure customer issues are fully resolved
  • Maintain a positive and consistent customer experience throughout every interaction
  • Record and track client feedback and concerns for continuous improvement
  • Represent TSAVO’s values of care, integrity, and excellence in every engagement
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