Call Centre Operator - Hospital Job CDL Human Resource

Kenya
Permanent
Full-time

1 day ago

We are looking for a passionate and customer-focused Call Centre Operator to join our team. This role plays a vital part in delivering exceptional patient experiences by handling inbound and outbound calls, managing clinic bookings, and providing timely, accurate information about our services.Key Responsibilities

Handle incoming and outgoing calls with professionalism and empathy
Book, reschedule, and manage referrals to specialist clinics
Educate clients on hospital services and promote our paediatric care offerings
Ensure customer queries and concerns are resolved promptly
Collaborate with internal teams to ensure smooth communication and emergency
readiness
Maintain up-to-date call records and follow standard operating procedures
Support patient safety, health promotion, and quality improvement initiatives

Requirements

Diploma in Public Relations or a related field
Minimum 1 year experience in a customer service or healthcare setting
Excellent communication, listening, and problem-solving skills
Patience, adaptability, and a commitment to professionalism
Knowledge of pediatric healthcare services is an added advantage

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