Human Resource Officer at Educate

• Plan and coordinate comprehensive onboarding experiences for all new hires, including schedule management, orientation meetings, welcome materials, and ensuring timely access to necessary tools and systems.
• Support new hires in setting up and navigating BambooHR profiles.
• Ensure all new team members are enrolled in medical and WIBA insurance by their first day.
• Support offboarding processes including exit survey, interviews, clearance forms, and communication of exit details to relevant teams.
• Ensure knowledge and documentation transfer during offboarding to preserve continuity.

• Maintain up-to-date employee records in BambooHR, including personal information, contract details, leave balances, and any employment changes.
• Conduct regular audits of employee data to ensure accuracy, completeness, and consistency with contract terms and organizational updates.
• Track probation periods and proactively send timely reminders to supervisors.
• Monitor employee leave balances and usage to ensure data accuracy and policy compliance.
• Communicate all staff movements, including new hires, internal transfers, and exits to relevant stakeholders.
• Respond to routine HR administrative queries and escalate complex issues when necessary.
• Draft standard HR communications (e.g., onboarding emails, probation confirmation letters) for review and finalization by the HR manager.

• Manage the administration of employee benefits, including medical insurance, WIBA, and other related programs, ensuring timely enrollments, removals, and invoice processing.
• Serve as the primary contact with benefits providers, and lead annual reviews to benchmark offerings and ensure market competitiveness.
• Stay informed on team needs and evolving benefit structures to better support employee wellness and engagement.
• Ensure accurate and timely completion of statutory registrations for all new hires, (citizens and foreign nationals) are completed accurately and on time.

• Maintain well-organized, compliant, and easily accessible HR documentation and filing systems.
• Draft standard HR communications (e.g., onboarding emails, probation confirmations) for manager review and finalization.
• Regularly review and update HR Standard Operating Procedures (SOPs) to reflect current practices and ensure process consistency.

• Support the implementation of culture-building initiatives, including monthly and quarterly team events, recognition programs, and celebrations.
• Support team health initiatives such as wellness check-ins, birthday acknowledgments, and cross-team connection activities.
• Act as a culture champion by facilitating regular feedback loops between the HR team and field/frontline staff, ensuring timely flagging of concerns and tracking actions taken.

• Exceptional organizational skills: You're confident in managing multiple HR processes at once, whether tracking contract timelines, onboarding logistics, or benefits administration.
• Comfort with data and systems: You have strong Excel/Google Sheets skills and proficiency with HR systems, preferably BambooHR or similar platforms.
• A proactive, self-directed approach: You take initiative, work independently, and know how to prioritize and execute on completing tasks.
• Strong communication skills: You can clearly and respectfully communicate with team members at all levels and draft HR communications that are professional, timely, and aligned with organizational standards.
• Collaborative cross-functional experience: You've worked across teams to ensure seamless coordination and follow-through on people-related processes.
• A Bachelor’s degree: While a degree is preferred, your skills and experience matter most.
• Relevant experience: You bring 2-3 years of relevant HR, admin, or operations experience, with a demonstrated track record of supporting people and systems.
• Documentation and systems mindset: You're able to create and maintain clear, user-friendly spreadsheets, trackers, and HR SOPs that support compliance and efficiency.

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