Officer, Customer Care Centre at Standard Bank Group

Standard Bank

  • Nairobi
  • Permanent
  • Full-time
  • 13 days ago
Job DescriptionTo resolve basic and investigative client queries and complaints (Both at Level 1 & at Level 2) within agreed service levels and client experience requirements across Email & Social Media functions in Voice BranchQualifications
  • Type of Qualification: First degree
Experience Required
3 years
  • Experience within a contact centre environment.
  • Experience of the bank's products, processes and systems.
Additional InformationBehavioural Competencies:
  • Adopting Practical Approaches
  • Articulating Information
  • Challenging Ideas
  • Exploring Possibilities
  • Following Procedures
  • Making Decisions
  • Meeting Timescales
  • Producing Output
Technical Competencies:
  • Email Management Software Proficiency
  • Communication Tools
  • Effective Communication
  • Basic Computer Troubleshooting
  • Problem-Solving
  • Organization and Time Management
  • Customer Service Orientation
  • CRM System Knowledge
Method of ApplicationInterested and qualified? Go to to applyBuild your CV for free.

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