Officer, Collections at Standard Bank Group

Kenya
Permanent
Full-time

2 months ago

Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. “Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the primary g…Officer, CollectionsJob DescriptionTo perform collections functions focusing on minimizing the forward roll rate of potential non-performing loans and increasing recoveries on the non-performing loans, with the emphasis on customer retention, education, and rehabilitation, through effective and efficient collections skills.To handle customer enquiries and requests across all mediums (i.e., phone, e-mail, Interactive SMSs etc.) accurately and within agreed service times and quality standards.Qualifications

Type of Qualification: First degree

Experience Required

1-2 years
Experience in debt management, data analysis, communication and negotiation skills.

Additional InformationBehavioural Competencies:

Establishing Rapport
Managing Tasks
Producing Output
Team Working
Upholding Standards

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