Business Operations Senior Associate at Grounded

• The Business Operations Senior Associate is the heartbeat of our commercial engine. Your primary mission is to ensure that every sale is successfully operationalized-from the moment an order hits the inbox to the moment the payment is cleared and the customer is satisfied.
• You aren't just processing data; you are also the day-to-day operational lead in the office.
• You will manage the team, and act as a critical bridge between Sales, Production, and Finance. We are looking for a financially competent, highly organized “superstar” who anticipates bottlenecks before they happen and tackles challenges with independent drive.

• Lead a High-Performing Team
• Directly manage and coach administrative staff, packers, riders, drivers, and casual staff.
• Drive team performance, safety, and output - building cross-cover capacity so operations never skip a beat.
• Coordinate daily with Production to keep stock levels aligned with sales velocity.
• Run Order Operations - End to End
• Own the full order lifecycle across Retail, Web, and B2B channels: SO creation, invoicing, packing, shipment, and delivery note reconciliation.
• Manage the main order inbox and website backend; confirm availability and keep customers informed at every stage.
• Ensure invoicing is accurate, payment terms are enforced, and AR is clear before any dispatch.
• Control Inventory & Finished Goods
• Take full accountability for finished goods from the moment Production hands them over - security, accuracy, expiry management, and returns.
• Keep Zoho as the single source of truth: stock counts, customer setups, and shipment data must always be 100% accurate.
• Execute Logistics with Precision
• Plan and execute deliveries using internal fleet and external LSPs; maintain the standards required by supermarkets and major retailers.
• Manage vehicle maintenance schedules and logistics budgets to maximise uptime and cost-efficiency.
• Handle export/import documentation and navigate regulatory requirements for new markets.
• Drive Continuous Improvement
• Lead process improvement and lean initiatives across the BizOps department.
• Own operational performance reporting for Senior Management.
• Maintain and evolve SOPs and Work Instructions; lead risk and continuity planning.

• Bachelor's Degree or Higher Diploma in Business Administration, Supply Chain Management, Logistics, or a related field (e.g., Economics or Finance).
• 3-5 years of experience in business operations, logistics, or administration.
• Must have experience with Modern Trade/ FMCG logistics processes.
• Advanced Excel & Zoho/ERP proficiency.
• Basic Bookkeeping / Accounts Receivable proficiency.
• EAC export/ import and global export/ import preferred.
• Lean Six Sigma (Yellow or Green Belt) preferred.
• CPIM (Certified in Planning and Inventory Management), CSCP (Certified Supply Chain Professional), CILT (Chartered Institute of Logistics and Transport) an added advantage

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