Service Delivery Dispatcher Job Techminds

  • Kenya
  • Permanent
  • Full-time
  • 1 day ago
Techminds Technologies Limited is seeking a Service Delivery Dispatcher to manage and coordinate the operations of internet service provisioning, installation, and maintenance. The role is key in ensuring customers receive timely and high-quality service while managing and supporting the workload of field technicians.Key Responsibilities:
  • Schedule installation and maintenance appointments and assign work orders to field technicians.
  • Ensure timely resolution of customer orders, requests, and complaints.
  • Maintain communication with technicians to support effective service delivery.
  • Monitor SLAs, CSAT, NPS, and other key service metrics.
  • Prepare regular performance and service reports.
Qualifications & Skills:
  • Bachelor's degree or Diploma in Engineering, IT, Computer Science, or related field.
  • ITIL/Service delivery certification is an added advantage.
  • Minimum 1 year of experience in a fast-paced technical support or ISP environment.
  • Strong organizational, communication, and customer service skills.
  • Knowledge of network topology will be an advantage.
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