Applications Technician at Medecins Sans Frontieres (MSF)

• The Technician will work within the Projects & IT Office, in the Apps4OPS Team, and s/he will be hierarchically accountable to the eHealth Manager.

• Other team members in the Apps4OPS Team and eHealth team in the Medical Department for the development of new systems and the maintenance of existing systems
• Dedicated project teams for the requirement gathering, design, configuration, development and deployment of new systems
• Relevant positions in Operations (field and headquarters), Medical and Logistical Departments during implementation and ongoing support of systems
• Relevant positions within P&IT Office and other MSF operational directorates

• Translate client needs into technical requirements and adapted solutions for the organization
• Participate in the development of new solutions or evolutions on existing solutions either on her/his own or as part of a project team
• Manage task completion through external service providers
• Maintain systems and applications under the responsibility of Apps4OPS Team
• Update documentation related to applications (instructions, manuals, training modules)
• Provide technical support to users
• Maintain log of required repairs and maintenance initiatives for solutions
• Stay up-to-date on latest technologies and applications
• Design and optimize data models and standards, databases and information flow processes
• Perform integration of data and processes into new and existing applications
• Ensure compliance with MSF OCBA Information Security policies
• Ensure that application developments are applied consistently across different environments (development, integration, production)
• Consider risks before any intervention in production systems
• Execute system validation tests and procedures
• Contribute to the sharing of knowledge in the areas of strength or under their responsibility to staff with different profiles (medical, logisticians…)
• Support training sessions and adoption interventions, including field visits, if required
• Stay up-to-date on other MSF movement technical solutions and contribute to mutualize efforts whenever possible

• Technical background: University degree in a technical field (e.g., Software Engineering, Telecommunications, etc.) with a focus on applications and data architecture.
• 3 years experience in a comparable position: Minimum 3 years in roles such as Data Architect, Front-end Programmer/ Developer, Software Engineer or similar, but with a focus on applications and data architecture.
• Business analyst experience in relation to applications
• Experience in eHealth domain in humanitarian organizations very advantageous
• Excellent documentation and organisational skills
• Knowledgeable in software development cycle
• Experience in providing second-line technical support for a diverse, non-technical, geographically dispersed user community including remote assistance
• Availability for short trips to the field, according to project plans
• Excellent English required. French/Spanish/Arabic/Portuguese advantageous

• Knowledgeable on programming languages and frameworks: Javascript (React, nodeJS), advanced SQL modelling and querying, scripting…
• Knowledgeable on web applications based on Tomcat (administration and debugging)
• Good command of technologies already used in the organization very advantageous:
• DHIS2 (as MSF OCBA’s Health Management Information System)
• Mobile Data Collection Tools (KoBo, Solstice)
• Community Health Toolkit
• PowerPlatform applications (PowerApps, PowerAutomate…)
• High command of advanced Excel functionality is an asset
• Good command of virtual machines and cloud services (e.g. AWS, Azure…) is an asset

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