Applications Support Specialist Job NCBA

• Support the product ideation process, development lifecycle, and go to market efforts of proposals selected to move forward within the development lifecycle.
• Manage specific application quality assurance and help desk activities including the tracking of bug reports, change requests and ensuring their timely resolution

• Resolve any incidents causing interruption of service in the quickest and most effective way possible according to defined SLAs.
• Investigate the underlying causes of any real or potential anomalies in Navins Core system and define possible solutions to anomalies. Put forward requests for changes (RFC) needed to re-establish quality of service. Carry out post-implementation reviews (PIR) to ensure that the changes have brought about the desired results without causing side effects

• Evaluate and plan for changes to Navins system and respective integrations. Ensure established change management procedures and always ensuring the quality and continuity of Service

• Support with risk assessment and maintenance of the risk register.
• Support with Internal and External Audit reviews and closure of outstanding Audit issues.
• Review Invoices against delivered goods or services.
• Support Business Continuity Management
• Participate in regular user reviews and user profile management.
• Document standard operating procedures.

• Undergraduate degree in Computer Science /Information Technology - Minimum 2nd Upper Class honours.
• Minimum 3 years working experience in a busy IT environment with a hands-on role in implementing and development Workflows & Business Automation Systems e.g. Customer Relationships Management Systems (CMRM), MS SharePoint and MS Power Platform.
• Certified in MS Dynamics 365 Customer Engagement and/or Power Platform.

• Experienced in Microsoft Dynamic CRM, and/or Microsoft Power Platform (Power Apps, Power Automate & Power BI).
• Experience of working in the IT function within a busy environment will be an advantage.
• Experienced with platform architectures (e.g. client-server, n-tier, thin client)
• Proficient with developing, deploying, customizing and integrating Microsoft Dynamics CRM, MS SharePoint and MS Power Platform
• Demonstrated proficiency in understanding and implementing business Process Automation workflows and processes.
• Demonstrated proficiency in using the either the CRM SDK or Power Platform development.
• Experience with source control management systems and continuous integration/deployment environments

• Knowledge and effective application of all relevant Group policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
• In depth knowledge of Dynamics CRM 2015/16/D365 and MS Power Platform. Ability to work with users of all levels and technical ability across the application. The ability to diagnose, troubleshoot and resolve user issues.
• In depth Knowledge in Workflow and Business Process Automation platforms such as MS SharePoint and Ms Power Platform.
• Hands on experience with Microsoft Platform deployments and requisite system development skills needed to do development on dynamics. Preferable .NET framework.
• Technical skills to effectively perform or guide performance of Application architectural design ensuring that all solutions developed and deployed are in line with the Enterprise Architecture standards.

Corporate Staffing