Vendor Onboarding Analyst

Nairobi
Permanent
Full-time

13 hours ago
Apply easily

👋 About UsNALA is building Payments for the Next Billion. Faster, smarter, and fairer transfers for everyone. Since 2022, we've grown our business 120x, grown the team from 9 to 150+, raised $50M+ from top-tier investors, and were named to the Forbes Fintech 50 in 2025.We operate two core products: , our consumer app making cross-border payments cheaper, faster and more reliable for the global diaspora. Allowing users to send money from the UK, US and EU to Africa and Asia. , our B2B payments infrastructure, is powering global payments.Our team includes alumni from Wise, Stripe, Monzo, Revolut, and CashApp — operators who’ve scaled world-class products. We act with urgency, think deeply, and put our customers first always.At NALA, this isn’t just a job. It’s ownership, impact, and the chance to change global payments forever.Join us in building .🙌 Your MissionYou will own how vendors enter NALA.Your mission is to ensure every vendor is onboarded accurately, efficiently, and in full compliance with our internal standards and regulatory requirements.You will manage the onboarding process end-to-end — from documentation collection to verification and setup — ensuring that every vendor is correctly vetted, properly recorded, and ready to operate within our systems.This role is not just about processing information.
It’s about ensuring that:

documentation is complete and reliable
onboarding decisions are consistent and compliant
vendors experience a smooth, professional onboarding journey

You will be the first point of contact for new vendors, guiding them through requirements, resolving issues, and ensuring nothing falls through the cracks.🎯 Your Responsibilities in this Role📂 Vendor Onboarding & Case Management

Manage the end-to-end vendor onboarding process, from initial request to final setup
Review and verify vendor documentation to ensure completeness and accuracy
Ensure all onboarding activities align with internal policies and compliance requirements

🤝 Vendor Coordination & Communication

Act as the primary point of contact for new vendors throughout onboarding
Clearly communicate documentation requirements and timelines
Respond to vendor queries and resolve issues efficiently

🛡️ Compliance & Documentation Control

Conduct preliminary checks on vendor information and compliance status
Ensure all records are accurate, complete, and audit-ready
Identify and escalate discrepancies, missing information, or potential risks

🔄 Cross-Functional Collaboration

Work closely with Procurement, Compliance, Finance, and Operations teams
Gather required approvals and information for vendor setup
Ensure smooth coordination across teams involved in onboarding

📊 Process Improvement & Reporting

Track onboarding progress and key metrics (e.g. turnaround time, completion rates)
Identify inefficiencies or recurring issues in the onboarding process
Support improvements to workflows, documentation standards, and systems

✅ Success in the Role Looks Like30 Days

Fully ramped on onboarding processes, tools, and documentation requirements
Managing onboarding cases with accuracy and minimal supervision

60 Days

Consistently meeting onboarding timelines and quality standards
Handling vendor queries confidently and independently

90 Days

Delivering efficient, error-free onboarding
Identifying and contributing to process improvements

➡️ Interview ProcessYou will need to first submit your application through our ATS Workable.If successful, you will be selected for our interview process, which has the following stages:

Talent Interview

An initial conversation to align on your background, trajectory, and why NALA’s mission to build for the "Next Billion" resonates with you.
Final Interview

A final-stage interview with the Hiring manager

Requirements

🔥 Must-have Requirements

Experience in onboarding, operations, compliance, or administrative roles (preferably within fintech or financial services)
Strong attention to detail and ability to manage documentation accurately
Experience handling structured processes and high-volume workflows
Strong communication skills, both written and verbal
Ability to manage multiple onboarding cases simultaneously and prioritise effectively
Basic understanding of compliance or regulatory requirements is an advantage
💪 Nice to Have

Experience with vendor onboarding, procurement, or third-party management
Exposure to regulated environments (fintech, banking, payments)
Familiarity with onboarding or case management tools
Experience working cross-functionally with multiple teams

Benefits

Annual Leave Plus Kenyan Bank Holidays: Take the time to decompress. Working at a startup is hard!
Private Medical: Coverage for you and your dependents (optionally) from day one!
Birthday Leave: Celebrate your special day with a bonus day off to take off in that month
Free Lunch: Every day
Monthly Birthday Party: Join fun social events every month to celebrate achievements, milestones and birthdays across the month

NALA